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Housekeeping Supervisor - Hotel Polaris
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Benefits
Group medical
Dental
Vision
Life insurance
Disability Benefits
pre-tax flexible benefit plan
Colorado Family and Medical Leave Insurance Program
Employee assistance program
Paid Time Off
401(k) plan with Company Match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Job Description
Hotel Polaris at the U.S. Air Force Academy is an exciting new hotel that represents a significant addition to the hospitality landscape of Colorado Springs. Operated under CoralTree Hospitality, Hotel Polaris aims to be an iconic destination that offers extraordinary guest experiences through outstanding service, commitment to quality, and a vibrant company culture. Situated at such a prestigious location, this hotel combines the elegance and tradition of the U.S. Air Force Academy with the modern conveniences and comforts of a top-tier hospitality establishment. The hotel is dedicated to building strong connections with the local community and delivering memorable hospitality experiences... Show More
Job Requirements
- High school diploma or equivalent
- One year customer service experience
- Knowledge of cleaning techniques and chemical handling
- Ability to maintain confidentiality
- Ability to work flexible schedule including evenings, weekends, and holidays
- Attention to detail and accuracy
- Ability to lead and train staff
Job Qualifications
- High school diploma or equivalent
- At least one year of customer service experience
- Experience at a comparable AAA Four Diamond or Four Star hotel or resort is highly desired
- Knowledge of proper cleaning techniques, chemical handling, and equipment use
- Ability to perform job functions with attention to detail, speed, and accuracy
- Ability to maintain confidentiality of guest information and hotel data
- Ability to ascertain departmental training needs and provide training
- Ability to direct staff performance and follow-up with corrections
- Fluency in English verbal and non-verbal
- Ability to work a flexible schedule including evenings, weekends, and holidays
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended
- Anticipate guests' needs, respond promptly and acknowledge all guests regardless of time or workload
- Maintain positive guest relations at all times
- Resolve guest complaints ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Verify room status on a.m. reports
- prioritize and update status of check-out rooms
- Prepare and distribute assignment sheets and review priorities
- Assign designated guest room keys and maintain accurate records and security
- Communicate changes to assignments throughout the shift
- Inspect supply levels and assign personnel to rectify deficiencies
- Check Room Attendant carts for supplies and cleanliness
- Inspect rooms cleaned by Room Attendants using checklist and relay any deficiencies
- Update room status after approval of cleanliness
- Check vacant and DND rooms and verify and update status
- Inspect public areas after cleaning using checklists
- Complete work orders for maintenance repairs
- Document information in department log book
- Complete paperwork and closing duties
- Review status reports and collaborate with manager or on-coming supervisor
- Check p.m. reports for accuracy and complete night counts according to standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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