Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Benefits
Health Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Paid training
Career growth opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand internationally across Europe, Latin America, and the Caribbean. The company manages a diverse portfolio of global properties representing an aggregate asset value exceeding $20 billion, generating over $5 billion in cumulative revenues annually. Highgate’s expertise spans the entire hospitality property lifecycle, encompassing planning, development, recapitalization, and disposition. Apart from its comprehensive property management services, Highgate is known... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years of progressive experience in hotel housekeeping or related field
- Prior supervisory experience in a hospitality environment
- Strong verbal and written communication skills
- Ability to stand for extended periods
- Attentive and service-oriented demeanor
Job Qualifications
- High school diploma or equivalent required
- College course work in related field helpful
- At least two to three years of progressive experience in a hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Job Duties
- Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
- Maintain key control
- Handle items for 'Lost and Found' according to the standards
- Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards
- Initiate work orders for repairs and maintenance and forward to Engineering
- Follow through on each work order until completed
- Assist with training of Housekeeping staff
- May be required to clean rooms as business needs dictate
- Ensure completion of cleaning projects on a biannual basis
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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