Housekeeping Supervisor CtC

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $14.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid community service days

Equal opportunity employer

Job Description

Cotton Court Hotel, located in the heart of Lubbock, Texas, is a distinguished hospitality establishment known for its unique blend of modern design and classic character. As part of the esteemed Valencia Hotel Group, this hotel is a prominent figure in the local community and stands out as a favorite destination for travelers seeking exceptional comfort and service. Valencia Hotel Group operates seven hotels across Texas and California, each crafted to cater to today’s passionate traveler with intentional design and high standards of hospitality. The group emphasizes a culture of empowerment, encouraging team members to go above and beyond in delivering outstanding guest experiences. This thriving environment offers a platform for great talent to shine and grow within the hospitality industry. This is an excellent opportunity for dynamic individuals who are passionate about customer service and hospitality to join a supportive and award-winning team dedicated to excellence.

The Housekeeping Supervisor role at Cotton Court Hotel is a pivotal part of maintaining the high standards of cleanliness and guest satisfaction the hotel is known for. The role demands a warm, friendly, and welcoming demeanor, always coupled with a smile to ensure guests feel valued and comfortable. The supervisor is responsible not only for supporting and servicing the housekeeping team but also for ensuring every area of the hotel remains clean and well-maintained throughout the day. This includes guest rooms, public spaces like the lobby and courtyard, fitness center, restrooms, storage areas, stairwells, and more. A key responsibility is to lead daily cleanings, manage projects, and address guest requests promptly and efficiently, maintaining comprehensive knowledge of hotel services and amenities to provide expert assistance and information.

Candidates in this role should be adept at managing and prioritizing tasks, communicating with various departments to meet guest needs, and handling hotel operating systems including key and phone systems. They must perform daily inspections and audits of rooms, public areas, and back-of-house locations to ensure compliance with cleanliness and safety standards. The supervisor plays a crucial role in training team members, ensuring compliance with Occupational Safety and Health Administration (OSHA) regulations regarding the use of cleaning chemicals, and managing inventory effectively. This position also entails handling guest issues and special requests with tact and professionalism, ensuring guest preferences are fulfilled, and upholding the hotel’s commitment to exceptional service.

Shifts for this position are available during the day and evening, typically from 8 a.m. to 5 p.m., with flexibility required for holiday and weekend work. The Cotton Court Hotel values teamwork, safety, and organizational skills as fundamental qualities of its Housekeeping Supervisors. Adherence to safety protocols, equipment maintenance, and maintaining a clean and organized work environment is expected. Overall, this role provides an excellent career path for individuals seeking to develop their leadership skills within the hospitality industry while contributing to a team-oriented, guest-focused hotel community. Join the Cotton Court Hotel and be part of an award-winning team where your efforts will be recognized and rewarded in a vibrant and supportive work culture.

Job Requirements

High school diploma or equivalent
Previous housekeeping or supervisory experience preferred
Ability to communicate clearly and effectively
Strong leadership and team management skills
Ability to multitask and handle pressure
Knowledge of hotel cleaning standards and safety procedures
Availability to work flexible shifts including holidays and weekends
Ability to use hotel operating, key, and phone systems
Understanding of OSHA regulations for cleaning chemicals
Physical ability to perform cleaning duties and inspections
Commitment to exceptional guest service

Job Qualifications

Hotel operations or customer service experience preferred
Previous room cleaning experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends and holidays

Job Duties

Contribute positively to the team within the department
Participate in ongoing training
Maintain a friendly, cheerful and courteous demeanor at all times
Provide friendly assistance in answering questions and offering information to guests
Maintain good customer relations by keeping aware of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone
Follow checklist for required duties and timeliness
Complete all opening and closing duties
Communicate with all other departments to fulfill guests' needs
Clean rooms as necessary
Have complete knowledge of duties of housekeeping teams including cleaning rooms, lobby, courtyard, fitness center, public restrooms, storages, stairwells, and more
Handle hotel operating systems, key systems, and phone systems
Understand emergency procedures and safety protocols for hotel, employees, and guests
Ensure complete cleanliness of guest rooms by inspecting all areas such as entry door, closet, minibar cabinet area, bed/nightstand area, desk/window area, general room, and bathroom
Conduct daily inspections of rooms, public areas, and back of house
Conduct daily and weekly audits of areas
Use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements
Assign and prioritize room cleanings as needed by guests and hotel
Ensure and follow up that all guest request items are delivered to rooms
Perform VIP rooms and deep cleanings
Assign daily and weekly projects to team and PM rooms
Update status of rooms cleaned on assignment sheet and phone system
Ensure lost and found items are given to front desk
Handle guest issues and special requests to best of ability to ensure guest satisfaction and alert supervisor or manager when needed
Ensure guest preferences are completed as requested
Do not leave until all rooms and projects are completed
Plan for future days accordingly for staffing
Keep track of inventory and alert management on needed purchases
Adhere to do not disturb policies
Secure master key at the end of each shift
Effectively handle workplace problems including anticipating, preventing, identifying and solving problems
Attend required meetings
Keep work areas clean and organized
Be courteous to all customers and fellow employees
Report unsafe conditions immediately
Assure all safety and security policies and procedures are followed
Maintain hotel equipment in proper working condition
Complete other duties as assigned by immediate supervisor
Comply with Valencia Hotel Group standards and regulations
Maintain regular attendance according to scheduling needs
Complete other duties as assigned by supervisor