Housekeeping Supervisor CtC

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $14.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid community service days

employee training

team environment

Job Description

Cotton Court Hotel, situated in Lubbock, TX, is a distinguished pillar of the community known for its unique charm and exceptional hospitality. As a part of the Valencia Hotel Group, which boasts a collection of seven hotels across Texas and California, Cotton Court Hotel represents a modern yet classic approach to hotel accommodations, designed specifically for today's passionate traveler. The Valencia Hotel Group prides itself on creating properties that blend modern design with classical character, aiming to deliver an unparalleled guest experience in every stay. Their commitment to excellence and community engagement makes them an employer of choice for those seeking rewarding careers in hospitality.

Currently, Cotton Court Hotel is seeking a dedicated and enthusiastic Housekeeping Supervisor to join their award-winning team. This role is vital in maintaining the hotel's cleanliness and providing outstanding customer service to guests. The Housekeeping Supervisor will be responsible for leading and supporting the housekeeping team, ensuring that all guest rooms, public areas, and back-of-house facilities meet the highest standards of cleanliness and hospitality. This individual will also act as a friendly and knowledgeable point of contact for guests, expertly addressing their needs and inquiries to enhance their stay.

Working as a Housekeeping Supervisor requires a proactive approach to managing daily cleaning schedules, coordinating team projects, and handling guest requests efficiently. The ideal candidate will be hands-on, sometimes participating in room cleaning and performing inspections to verify cleanliness standards are upheld throughout the property. They are expected to have a thorough understanding of hotel operating systems, emergency procedures, and safety policies to ensure a secure environment for guests and staff alike. Employees will work various shifts, including day and evening hours, and will be required to work holidays and weekends as needed.

This position demands strong leadership skills, effective communication, and the ability to multitask under pressure while maintaining a courteous and professional demeanor. The Housekeeping Supervisor will also be responsible for training team members, managing inventories, handling guest complaints, and ensuring the proper use of cleaning chemicals as per OSHA guidelines. The role promises opportunities for growth within the Valencia Hotel Group, a company committed to fostering talent and encouraging employees to go above and beyond in their roles.

Job Requirements

high school diploma or equivalent
previous housekeeping or supervisory experience preferred
ability to communicate clearly in English
ability to work flexible hours including holidays and weekends
physical ability to perform cleaning and maintenance duties
knowledge of cleaning chemicals and OSHA regulations
leadership skills
basic knowledge of hotel operating systems
problem-solving skills
customer service orientation

Job Qualifications

hotel operations or customer service experience preferred
previous room cleaning preferred
communicates effectively with others
works productively with a team
effective multitasking skills
composure and patience under pressure
strong English communication and organizational skills
must be available to work mornings, nights, weekends and holidays

Job Duties

contribute positively to the team within the department
participate in on-going training
maintain a friendly, cheerful and courteous demeanor at all times
provide friendly assistance in answering questions and offering information to guests
maintain good customer relations by keeping aware of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
follow checklist for required duties and timeliness, complete all opening and closing duties
communicate with all other departments to fulfill guests’ needs
clean rooms as necessary
have complete knowledge of duties of housekeeping teams including cleaning rooms, lobby, courtyard, fitness, public restrooms, storages, stairwells and more
understand how to handle hotel operating systems, key systems and phone systems
understand emergency procedures and safety of hotel, employees and guests
ensure complete cleanliness of guest rooms by inspecting all areas such as the entry door, closet, minibar cabinet area, bed/nightstand area, desk/window area, general room and bathroom
conduct daily inspection of rooms, public areas and back of house
conduct daily and weekly audits of areas
use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements
assign and prioritize room cleanings as needed by guest and hotel
ensure and follow up all guest request items are delivered to rooms
deep clean VIP rooms
assign daily and weekly projects to team and PM of rooms daily and weekly
update status of rooms cleaned on assignment sheet at time of completion and update status of room to vacant clean status or occupied clean status in the phone
ensure lost and found items are given to front desk
handle guest issues and special requests to best of ability to ensure guest satisfaction, alert a supervisor and/or manager immediately if situation calls for one
ensure guest preferences are completed as requested
do not leave until all rooms and projects are completed
plan for future days accordingly for staffing
keep track of inventory and alert management of what needs to be purchased
ensure DND’s have been called and failure to leave before will result in disciplinary action
ensure the assigned master key is locked and secured at the end of each shift
be effective in handling workplace problems including anticipating, preventing, identifying and solving problems as necessary
attend required meetings
keep work areas clean and organized
be extremely courteous to all customers and fellow employees
report unsafe conditions to supervisor immediately
assure all safety and security policies and procedures are adhered to
maintain hotel equipment in proper working conditions
comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations
maintain regular attendance in compliance with scheduling
complete other duties as assigned by supervisor