Housekeeping Supervisor

TownePlace Suites, a distinguished part of the Marriott International portfolio, is a premier extended-stay hotel brand designed to cater to guests on long trips who seek the perfect blend of comfort, convenience, and productivity. With a unique approach that combines a fun, casual, and residential atmosphere, each suite is equipped with a full kitchen, providing guests the freedom to enjoy home-style living even when away from home. TownePlace Suites prides itself on creating an environment that is not only welcoming but also fosters a sense of calm and comfort through thoughtful personal touches and carefully curated details. This established brand within Marriott International reflects the company’s commitment to hospitality excellence, innovative service, and creating memorable guest experiences. Marriott International itself is a globally recognized leader in the hospitality industry, renowned for its dedication to quality, diverse portfolio, and strong commitment to inclusivity and equal opportunity. It actively fosters a workplace culture that values the unique backgrounds, talents, and experiences of its associates, ensuring a supportive and enriching work environment for all employees. As a part of this esteemed organization, TownePlace Suites seeks to maintain these high standards through its associate team members who embody professionalism, approachability, and a genuine care for guests and colleagues alike.

The TownePlace Suites in Nashville, Tennessee, is currently offering a part-time, non-management position within their Rooms & Guest Services Operations department. This role is essential in providing seamless guest services while supporting the team with operational duties that ensure a superior guest experience. The key responsibilities center around front desk operations, including processing guest check-ins, resolving guest inquiries, handling payments, and managing room assignments. A strong emphasis is placed on accuracy and attention to detail, with duties involving the completion of cashier and closing reports, logging daily communications, and coordinating with various departments such as Bellperson and Housekeeping to ensure guest needs are met efficiently. Team collaboration and communication are vital aspects, as the role involves acting as a first point of contact to mediate issues and maintain communication with other hotel employees. The position also includes assisting management in training and coaching junior associates, promoting a positive work environment, and adhering strictly to company policies regarding safety, confidentiality, and professional appearance.

Beyond operational proficiency, the ideal candidate will serve as a welcoming ambassador for the brand, consistently engaging guests with genuine appreciation and attentiveness. Being a part of TownePlace Suites means embodying the Marriott International values of inclusivity, teamwork, and excellence. Associates are expected to maintain clear and professional communication standards, support the Guarantee of Fair Treatment/Open Door Policy process, and contribute actively to a workplace culture grounded in respect and mutual support. The role requires physical stamina as well, including the ability to stand, walk, and lift or carry items weighing up to 25 pounds, ensuring the day-to-day tasks are executed smoothly. By joining TownePlace Suites, candidates will not only be stepping into a role within one of the top names in hospitality but also joining a community dedicated to personal growth, purpose-driven work, and becoming the best version of themselves, all while delivering a superior guest experience in a vibrant city like Nashville.