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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program
Job Description
HHM is a reputable hospitality company known for its commitment to excellence in guest services and sustainable practices. The company operates a diverse range of hotels, consistently upholding high standards in cleanliness, comfort, and customer satisfaction. HHM places a strong emphasis on its core values, which include People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These values guide the company’s operations, ensuring a positive environment for both guests and employees. HHM is deeply invested in sustainability through its EarthView program, reflecting a dedication to environmentally responsible practices that resonate with today’s eco-conscious travelers. Show More
Job Requirements
- High school diploma preferred
- Previous housekeeping experience or equivalent training required
- Previous supervisory responsibility preferred
Job Qualifications
- High School diploma preferred
- Previous housekeeping experience or equivalent training required
- Previous supervisory responsibility preferred
Job Duties
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Screen job applicants and hire new employees in the event housekeeping associates are HHM employees
- Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Issue cleaning supplies and equipment to associates
- On occasion, clean rooms or assist staff with cleaning rooms
- Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors
- Supervise laundry employees, if applicable
- Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area as needed
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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