Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program
Job Description
HHM is a reputable hospitality company known for its commitment to excellence in guest services and sustainable practices. The company operates a diverse range of hotels, consistently upholding high standards in cleanliness, comfort, and customer satisfaction. HHM places a strong emphasis on its core values, which include People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These values guide the company’s operations, ensuring a positive environment for both guests and employees. HHM is deeply invested in sustainability through its EarthView program, reflecting a dedication to environmentally responsible practices that resonate with today’s eco-conscious travelers.
The role of the Housekeeping Supervisor at HHM is a pivotal position within the hotel’s operations team, directly impacting the quality of guest experience as well as the internal efficiency of housekeeping activities. As a Housekeeping Supervisor, you will be responsible for overseeing housekeeping staff to ensure that all brand and hotel guest service standards are met with consistency and professionalism. This involves training, scheduling, coaching, and motivating associates so that they perform effectively in line with HHM’s core values and operational standards. The supervisor will also handle administrative duties such as screening job applicants and participating in the hiring process when the housekeeping staff are HHM employees.
In addition to staff management, you will oversee the maintenance of cleanliness in guest rooms and public areas, occasionally stepping in to clean or assist with room preparation during busy periods. Efficient use and allocation of cleaning supplies and equipment are integral to the role, ensuring resources are used responsibly and in line with sustainability efforts. You will also play a key role in communicating guest service scores to housekeeping teams, driving improvements to enhance overall guest satisfaction.
The Housekeeping Supervisor will work closely with vendors and external partners to maintain high cleaning standards and manage vendor staff performance when applicable. Supervisory responsibilities extend to the laundry department where relevant, requiring a watchful eye over work schedules and occupancy projections to ensure optimal staffing levels at all times. A commitment to workplace safety is essential, with adherence to MSDS and OSHA standards through the use of protective safety equipment and safe work habits. The role may also occasionally require assistance in other hotel operations, such as supporting breakfast area functions.
This position offers a clear growth path within HHM, progressing from Executive Housekeeper to Front Office Manager, Assistant General Manager, and eventually General Manager roles, highlighting the importance and opportunity this role holds within the organizational structure. Offering competitive wages and a range of comprehensive benefits, HHM supports the professional and personal growth of its employees, making it an ideal place for those passionate about hospitality and guest service excellence.
The role of the Housekeeping Supervisor at HHM is a pivotal position within the hotel’s operations team, directly impacting the quality of guest experience as well as the internal efficiency of housekeeping activities. As a Housekeeping Supervisor, you will be responsible for overseeing housekeeping staff to ensure that all brand and hotel guest service standards are met with consistency and professionalism. This involves training, scheduling, coaching, and motivating associates so that they perform effectively in line with HHM’s core values and operational standards. The supervisor will also handle administrative duties such as screening job applicants and participating in the hiring process when the housekeeping staff are HHM employees.
In addition to staff management, you will oversee the maintenance of cleanliness in guest rooms and public areas, occasionally stepping in to clean or assist with room preparation during busy periods. Efficient use and allocation of cleaning supplies and equipment are integral to the role, ensuring resources are used responsibly and in line with sustainability efforts. You will also play a key role in communicating guest service scores to housekeeping teams, driving improvements to enhance overall guest satisfaction.
The Housekeeping Supervisor will work closely with vendors and external partners to maintain high cleaning standards and manage vendor staff performance when applicable. Supervisory responsibilities extend to the laundry department where relevant, requiring a watchful eye over work schedules and occupancy projections to ensure optimal staffing levels at all times. A commitment to workplace safety is essential, with adherence to MSDS and OSHA standards through the use of protective safety equipment and safe work habits. The role may also occasionally require assistance in other hotel operations, such as supporting breakfast area functions.
This position offers a clear growth path within HHM, progressing from Executive Housekeeper to Front Office Manager, Assistant General Manager, and eventually General Manager roles, highlighting the importance and opportunity this role holds within the organizational structure. Offering competitive wages and a range of comprehensive benefits, HHM supports the professional and personal growth of its employees, making it an ideal place for those passionate about hospitality and guest service excellence.
Job Requirements
- High school diploma preferred
- Previous housekeeping experience or equivalent training required
- Previous supervisory responsibility preferred
Job Qualifications
- High School diploma preferred
- Previous housekeeping experience or equivalent training required
- Previous supervisory responsibility preferred
Job Duties
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Screen job applicants and hire new employees in the event housekeeping associates are HHM employees
- Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Issue cleaning supplies and equipment to associates
- On occasion, clean rooms or assist staff with cleaning rooms
- Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors
- Supervise laundry employees, if applicable
- Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area as needed
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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