Housekeeping Supervisor

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.00 - $19.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

401k Match

Employee Discounts

Referral bonuses

Complimentary Meals

Free parking

growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, known for its unwavering dedication to culture, community, and exceptional guest experiences. With a rich heritage rooted in authentic storytelling and a deep respect for place and people, this luxury hotel and resort group offers more than just accommodations; it delivers a unique and memorable stay that reflects the spirit of New Mexico. Their award-winning restaurants, luxurious hotels, and commitment to community pride set them apart in the hospitality industry. Guests are welcomed into an environment where service excellence and cultural authenticity are paramount, creating a warm and inviting atmosphere where visitors feel valued and cared for.

This full-time Housekeeping Supervisor position at Heritage Hotels & Resorts plays an essential role in maintaining the high standards that define the brand’s reputation. The role is pivotal in ensuring that every guest room and public area not only meets but exceeds cleanliness and presentation expectations, fostering an environment that guests immediately appreciate. As a housekeeping supervisor, you will lead daily operations, manage and mentor the housekeeping team, and maintain consistency across all cleaning and inspection duties. The impact of your leadership will be felt not only in the appearance and cleanliness of the property but also in overall guest satisfaction and team morale.

The Housekeeping Supervisor will be responsible for daily work assignments based on occupancy and schedule needs, performing detailed inspections, and ensuring corrective actions are promptly implemented when standards slip. This role requires a hands-on leader who maintains a consistent presence on the floor, providing coaching and support to enhance the team's performance and engagement. Monitoring staffing and adjusting workloads to meet business demands efficiently is also a key aspect. The supervisor will oversee deep cleaning projects and ensure compliance with health and safety regulations, including proper Personal Protective Equipment (PPE) usage.

Communication and collaboration with cross-functional teams such as Front Desk, Engineering, and management are critical to this role. Responding promptly and professionally to guest requests and concerns contributes significantly to the overall guest experience. Heritage Hotels & Resorts values a supportive, respectful, and service-driven culture, and this position directly contributes to fostering that environment. With competitive hourly pay ranging from $16 to $19, comprehensive benefits, and opportunities for growth within a people-first culture deeply rooted in New Mexico’s pride and community, this position offers both stability and the chance to make a meaningful impact in hospitality.

Job Requirements

Strong leadership and team development skills with the ability to motivate and coach in a fast-paced environment
Exceptional attention to detail with a strong focus on quality and consistency
Effective communication skills with the ability to interact professionally with guests and team members
Strong organizational, multitasking, and time management abilities
Ability to problem-solve independently and make sound operational decisions
Working knowledge of housekeeping operations, inspection processes, and service standards
Ability to balance accountability with a supportive, team-first approach
Flexibility to work varied schedules including evenings, weekends, and holidays
High school diploma or equivalent required
1+ years of housekeeping or hospitality experience required
Previous supervisory or inspection experience preferred

Job Qualifications

High school diploma or equivalent
1+ years of housekeeping or hospitality experience
Previous supervisory or inspection experience preferred
Strong leadership and team development skills
Exceptional attention to detail
Effective communication skills
Strong organizational abilities
Ability to problem-solve independently
Working knowledge of housekeeping operations and service standards
Ability to balance accountability with a supportive, team-first approach
Flexibility to work varied schedules including evenings, weekends, and holidays

Job Duties

Lead daily housekeeping operations under the direction of the Housekeeping Manager
Assign and coordinate daily work assignments based on occupancy, arrivals, and departures
Conduct detailed inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness, safety, and presentation standards
Maintain a consistent floor presence to support team members, provide coaching, and ensure operational flow
Ensure all rooms meet guest-ready standards and communicate room status updates promptly with the Front Desk
Identify and correct deviations from brand and property standards, implementing corrective action as needed
Train, mentor, and support housekeeping team members to drive performance, engagement, and consistency
Foster a positive, respectful, and service-driven team culture aligned with Heritage values
Monitor staffing levels and adjust assignments to meet business demands efficiently
Oversee and support deep cleaning programs, including carpets, upholstery, windows, and specialty projects
Ensure proper handling, documentation, and security of lost and found items
Maintain inspection logs, productivity tracking, and operational documentation
Ensure compliance with all safety, health, and sanitation standards, including proper use of Personal Protective Equipment (PPE)
Respond to guest requests and concerns promptly and professionally, ensuring resolution and satisfaction
Protect company assets and maintain confidentiality of guest and operational information
Support cross-functional communication with Front Desk, Engineering, and leadership teams
Perform other duties as assigned consistent with the needs of the operation