Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $22.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with an extensive portfolio of over 400 hotels located across North America, Europe, the Caribbean, and Latin America. With more than $15 billion of assets under management, Highgate has established itself as a leader in the hospitality industry for over 30 years. The company is renowned for its innovative approach in managing lifestyle, legacy, and independent hotel brands, blending contemporary programming with advanced digital expertise to ensure superior guest experiences and operational excellence. Highgate's robust revenue management strategies enable the company to consistently outperform market dynamics and maximize asset value, making it a trusted partner for top-tier ownership groups and leading hotel brands globally.
The Courtyard Salinas by Marriott, located at 17225 El Rancho Way in Salinas, California, is part of Highgate's expansive network of premium hospitality properties. The hotel exemplifies Highgate's commitment to quality and guest satisfaction. Within this setting, the Housekeeping Supervisor role plays a critical part in maintaining the high standards expected by both guests and management. This position is an hourly wage role that offers the opportunity to contribute to the operational success of a well-managed hotel and to gain valuable experience within a leading hospitality company.
The Housekeeping Supervisor is responsible for overseeing the housekeeping functions within assigned sections of the hotel, ensuring cleanliness, organization, and efficiency. This role involves inspecting the daily work of room attendants, ensuring that all operational standards and productivity levels are met consistently. The supervisor also assumes managerial duties in the absence of the Housekeeping Manager or Assistant Manager, taking responsibility for VIP room inspections and reporting availability to the front office in compliance with hotel protocols.
Additional responsibilities include monitoring housekeeping equipment, managing lost and found items, coordinating daily assignments, and maintaining communication across departments via pager or radio. The supervisor plays an essential role in initiating and following up on maintenance requests, ensuring that all repair work does not impede guest satisfaction or operational flow. Training new housekeeping staff is another critical duty, as is participating in cleaning projects and occasionally stepping in to clean guest rooms during peak business needs.
This role demands a high level of attention to detail, organizational skills, and the ability to maintain professional communication with all levels of employees and guests. Candidates for this position are expected to stand for the duration of their shift and demonstrate a service-oriented attitude that enhances overall guest satisfaction. By joining Highgate Hotels as a Housekeeping Supervisor, individuals become part of a dynamic team dedicated to delivering exceptional hospitality experiences while advancing their careers in a supportive and growth-oriented environment.
The Courtyard Salinas by Marriott, located at 17225 El Rancho Way in Salinas, California, is part of Highgate's expansive network of premium hospitality properties. The hotel exemplifies Highgate's commitment to quality and guest satisfaction. Within this setting, the Housekeeping Supervisor role plays a critical part in maintaining the high standards expected by both guests and management. This position is an hourly wage role that offers the opportunity to contribute to the operational success of a well-managed hotel and to gain valuable experience within a leading hospitality company.
The Housekeeping Supervisor is responsible for overseeing the housekeeping functions within assigned sections of the hotel, ensuring cleanliness, organization, and efficiency. This role involves inspecting the daily work of room attendants, ensuring that all operational standards and productivity levels are met consistently. The supervisor also assumes managerial duties in the absence of the Housekeeping Manager or Assistant Manager, taking responsibility for VIP room inspections and reporting availability to the front office in compliance with hotel protocols.
Additional responsibilities include monitoring housekeeping equipment, managing lost and found items, coordinating daily assignments, and maintaining communication across departments via pager or radio. The supervisor plays an essential role in initiating and following up on maintenance requests, ensuring that all repair work does not impede guest satisfaction or operational flow. Training new housekeeping staff is another critical duty, as is participating in cleaning projects and occasionally stepping in to clean guest rooms during peak business needs.
This role demands a high level of attention to detail, organizational skills, and the ability to maintain professional communication with all levels of employees and guests. Candidates for this position are expected to stand for the duration of their shift and demonstrate a service-oriented attitude that enhances overall guest satisfaction. By joining Highgate Hotels as a Housekeeping Supervisor, individuals become part of a dynamic team dedicated to delivering exceptional hospitality experiences while advancing their careers in a supportive and growth-oriented environment.
Job Requirements
- High school diploma or equivalent
- Two to three years of progressive experience in a hotel or related field preferred
- Previous supervisory experience preferred
- Ability to stand for entire shift
- Effective verbal and written communication skills
- Service-oriented and courteous attitude
Job Qualifications
- High school diploma or equivalent
- College coursework in related field helpful
- At least two to three years of progressive experience in a hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
Job Duties
- Inspect room attendant’s work performance within assigned section on a daily basis to ensure standards and productivity levels are met and maintained
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report availability to the front office according to hotel standards
- Oversee the closing of floors at the end of the day, ensuring room attendants’ carts are clean and restocked
- Ensure records of daily assignments are completed, signed off, and turned into the housekeeping office on time
- Maintain key control
- Handle items for lost and found according to standards
- Monitor cleanliness and orderliness of room attendants’ carts, linen closets, control closets, stairways, and landings
- Oversee daily assignment of duties, ensuring room attendants and house attendants carry a work assignment
- Carry an active pager/radio to maintain contact with front office and/or engineering throughout shift
- Report on progress of all out-of-order rooms under housekeeping supervision to the guest services manager
- Initiate work orders for repairs and maintenance and follow through until completion
- Assist with training of housekeeping staff
- May be required to clean rooms as business needs dictate
- Ensure completion of cleaning projects on a biannual basis
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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