Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company known for delivering exceptional guest experiences and maintaining high standards of service and sustainability across its properties. With a strong commitment to excellence, this company operates in the hotel sector, focusing on providing comfortable, clean, and welcoming environments for its guests. HHM Hotels embraces a culture that prioritizes employee growth, environmental responsibility, and guest satisfaction, making it a premier destination for professionals in the lodging industry seeking a rewarding career. The company promotes values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, reflecting its dedication to both employee well-being and operational excellence.
The Housekeeping Supervisor role at HHM Hotels is a key leadership position responsible for overseeing the daily operations of the housekeeping department to ensure that all brand and hotel guest service standards are met. This supervisory position involves managing housekeeping staff, including training, scheduling, and providing ongoing coaching and support to ensure that performance aligns with HHM’s core values and established quality benchmarks. The supervisor is expected to cultivate a positive work environment, promote sustainable practices in line with HHM's EarthView program, and maintain the high cleanliness standards that are essential for guest satisfaction. This role also plays an instrumental part in staffing decisions, including screening and hiring associates, and may involve coordinating with external vendors to ensure proper staff training and performance.
Additionally, the Housekeeping Supervisor is responsible for monitoring guest service scores and addressing areas needing improvement, issuing cleaning supplies and equipment, and sometimes directly assisting with room cleaning tasks to maintain operational flow. Supervisory duties extend to overseeing laundry employees if applicable, preparing staffing schedules based on anticipated occupancy, and ensuring safety standards are followed rigorously in compliance with MSDS and OSHA protocols. The position may require occasional assistance in other hotel areas such as breakfast service to ensure a seamless guest experience.
HHM Hotels values growth and offers a clear advancement path for the Housekeeping Supervisor, leading towards roles such as Executive Housekeeper, Front Office Manager, Assistant General Manager, and ultimately General Manager. This career ladder highlights HHM’s dedication to nurturing talent from within and providing opportunities for professional development. The company supports its employees with comprehensive benefits including competitive wages, medical, dental and vision insurance, paid time off, a 401k company match, and other perks that contribute to a balanced work-life environment.
Work for HHM Hotels as a Housekeeping Supervisor offers a dynamic environment involving hands-on leadership and the chance to impact guest satisfaction directly. Recognized for its commitment to sustainability and employee well-being, HHM sets a standard of excellence in hotel management and looks for candidates who are motivated to uphold these values and deliver outstanding service every day. This full-time position requires flexibility regarding schedules, including working weekends and holidays, and the physical capacity to perform duties that involve standing, walking, lifting, and other active tasks.
The Housekeeping Supervisor role at HHM Hotels is a key leadership position responsible for overseeing the daily operations of the housekeeping department to ensure that all brand and hotel guest service standards are met. This supervisory position involves managing housekeeping staff, including training, scheduling, and providing ongoing coaching and support to ensure that performance aligns with HHM’s core values and established quality benchmarks. The supervisor is expected to cultivate a positive work environment, promote sustainable practices in line with HHM's EarthView program, and maintain the high cleanliness standards that are essential for guest satisfaction. This role also plays an instrumental part in staffing decisions, including screening and hiring associates, and may involve coordinating with external vendors to ensure proper staff training and performance.
Additionally, the Housekeeping Supervisor is responsible for monitoring guest service scores and addressing areas needing improvement, issuing cleaning supplies and equipment, and sometimes directly assisting with room cleaning tasks to maintain operational flow. Supervisory duties extend to overseeing laundry employees if applicable, preparing staffing schedules based on anticipated occupancy, and ensuring safety standards are followed rigorously in compliance with MSDS and OSHA protocols. The position may require occasional assistance in other hotel areas such as breakfast service to ensure a seamless guest experience.
HHM Hotels values growth and offers a clear advancement path for the Housekeeping Supervisor, leading towards roles such as Executive Housekeeper, Front Office Manager, Assistant General Manager, and ultimately General Manager. This career ladder highlights HHM’s dedication to nurturing talent from within and providing opportunities for professional development. The company supports its employees with comprehensive benefits including competitive wages, medical, dental and vision insurance, paid time off, a 401k company match, and other perks that contribute to a balanced work-life environment.
Work for HHM Hotels as a Housekeeping Supervisor offers a dynamic environment involving hands-on leadership and the chance to impact guest satisfaction directly. Recognized for its commitment to sustainability and employee well-being, HHM sets a standard of excellence in hotel management and looks for candidates who are motivated to uphold these values and deliver outstanding service every day. This full-time position requires flexibility regarding schedules, including working weekends and holidays, and the physical capacity to perform duties that involve standing, walking, lifting, and other active tasks.
Job Requirements
- High school diploma preferred
- previous housekeeping experience or equivalent training required
- previous supervisory responsibility preferred
Job Qualifications
- High school diploma preferred
- previous housekeeping experience or equivalent training required
- previous supervisory responsibility preferred
Job Duties
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees)
- train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly
- be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- issue cleaning supplies and equipment to associates
- on occasion, clean rooms or assist staff with cleaning rooms
- address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors
- supervise laundry employees, if applicable
- prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels
- follow sustainability guidelines and practices related to HHM’s EarthView program
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- assist in the breakfast area as needed
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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