Housekeeping Supervisor

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Training and development opportunities

flexible scheduling

Job Description

Kessler Hospitality is a distinguished portfolio of artistically inspired boutique hotels featuring unique design, luxurious accommodations, enriching ambiance, and intuitive service. The company prides itself on offering properties located across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Each hotel under the Kessler Hospitality umbrella is known for showcasing exquisite art, music, and cultural influences that create approachable and memorable experiences for guests. Originating as the founding member of the Marriott Autograph Collection with seven branded hotels, Kessler Hospitality provides travelers with distinctive boutique stays that emphasize bold design, individuality, and refined Bohemian luxury.

The Grand Bohemian Charlotte, Autograp...

Job Requirements

High school diploma or equivalent
Two to three years of progressive experience in hotel or related field preferred
Previous supervisory responsibility preferred
Ability to stand during entire shift
Must effectively communicate verbally and written with employees and guests
Friendly, courteous, and service oriented attitude

Job Qualifications

High School diploma or equivalent
College coursework in related field helpful
Two to three years progressive experience in hotel or related field preferred
Previous supervisory responsibility preferred
Ability to stand for entire shift
Effective verbal and written communication skills
Friendly, courteous, and service oriented manner

Job Duties

Inspect Room Attendants work performance daily to ensure standards and productivity
Inspect VIP rooms and report availability to Front Office in absence of management
Oversee closing of floors ensuring carts are clean and restocked
Ensure daily assignment records are completed and submitted on time
Maintain key control and handle Lost and Found items according to standards
Monitor cleanliness and orderliness of carts, linen closets, control closets, stairways, and landings
Assign duties daily ensuring Room Attendants and House Attendants have work assignments
Maintain contact with Front Office and Engineering via pager or radio
Report progress of out-of-order rooms to Guest Services Manager
Initiate and follow up on work orders for repairs and maintenance
Assist with training of housekeeping staff
Perform room cleaning duties when needed
Complete biannual cleaning projects
Ensure overall guest satisfaction