Housekeeping Supervisor

Kessler Hospitality is a distinguished portfolio of artistically inspired boutique hotels featuring unique design, luxurious accommodations, enriching ambiance, and intuitive service. The company prides itself on offering properties located across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Each hotel under the Kessler Hospitality umbrella is known for showcasing exquisite art, music, and cultural influences that create approachable and memorable experiences for guests. Originating as the founding member of the Marriott Autograph Collection with seven branded hotels, Kessler Hospitality provides travelers with distinctive boutique stays that emphasize bold design, individuality, and refined Bohemian luxury.

The Grand Bohemian Charlotte, Autograph Collection, is an AAA Four Diamond boutique hotel situated in the vibrant Uptown Charlotte area. This centrally located accommodation offers guests close access to notable landmarks such as Truist Field, Romare Bearden Park, and the NASCAR Hall of Fame. It is also conveniently positioned near the Charlotte Convention Center and the city's business district, making it ideal for both leisure and business travelers. The hotel features Argentinian-inspired guest rooms equipped with modern amenities, a gourmet dining option at Mico Restaurant, and the rooftop Búho Bar, providing stunning views of the Uptown skyline. Additional amenities include an art gallery and various social and relaxation spaces, alongside flexible event venues suitable for meetings, weddings, and social functions.

The Housekeeping Supervisor role at The Grand Bohemian Charlotte is a vital leadership position responsible for coordinating housekeeping operations within assigned sections of the hotel. This hourly position requires overseeing the performance and productivity of Room Attendants while ensuring the maintenance of cleanliness and order throughout guest rooms and hotel areas. The Supervisor steps into the Housekeeping Manager’s responsibilities in their absence and plays a pivotal role in ensuring guest satisfaction through seamless housekeeping services. They manage daily inspections, supervise the closing procedures for housekeeping areas, monitor inventory and work assignments, and handle key control and lost-and-found items.

This supervisor also liaises directly with the Front Office and Engineering departments to report VIP room availability, out-of-order rooms, and initiate maintenance requests. The role demands active communication skills and the ability to carry an active pager or radio during shifts to maintain contact with relevant departments. Additionally, the Housekeeping Supervisor assists in the training of new staff and participates in cleaning duties as business needs require. They ensure major cleaning projects are completed on a biannual basis, further maintaining the hotel’s high standards. This position demands a blend of supervisory experience, hospitality knowledge, and a guest-focused mindset to uphold the luxurious and artistic standards for which Kessler Hospitality is known.