Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) retirement plan
education program
Hotel Travel Discounts
Daily Pay
Job Description
Quorum Hospitality is a distinguished hotel management company ranked among the nation's leading in the hospitality industry. Established in 1987, Quorum Hospitality has built a reputation for delivering value-driven and customized hospitality solutions. The company manages an impressive portfolio of renowned hospitality brands including Marriott, Hilton, Hyatt, and IHG, showcasing its expertise in operating diverse hotel properties with excellence. Headquartered in Plano, Texas, and Newport Beach, California, Quorum Hospitality is dedicated to fostering a culture that emphasizes integrity, innovation, and a commitment to exceptional guest and team member experiences. This culture supports strong relationships with guests, hotel owners, and employees, ensuring that every interaction is marked by professionalism and care.
Joining Quorum Hospitality as a Housekeeping Supervisor at Residence Inn Wilmington Downtown means becoming part of a well-established team that prioritizes cleanliness, comfort, and operational efficiency. The Residence Inn Wilmington Downtown, part of the Marriott brand family, is dedicated to providing guests with a welcoming and pristine environment. As a Housekeeping Supervisor, you will play a pivotal role in maintaining these standards by leading and supporting the housekeeping team. Your leadership and dedication will help ensure that every guest room and public area meets the highest standards of cleanliness and comfort.
The role of Housekeeping Supervisor is crafted for a hands-on leader who thrives in a dynamic hotel environment. You will be responsible for managing daily housekeeping operations, especially in the absence of the Housekeeping Manager. This position requires not only supervising and assisting with the daily schedule, payroll, and inventory management but also actively taking part in deep cleaning and peak period housekeeping efforts. Your keen eye for detail and commitment to quality will drive the team’s success and enhance guest satisfaction.
In addition to operational responsibilities, the role supports budget preparation, invoice processing, and compliance with safety protocols and hotel policies. You will be instrumental in training housekeeping staff, emphasizing safety and efficiency. Your ability to handle guest requests, complaints, and emergencies promptly and effectively will be essential to maintaining high service standards.
This position offers an exciting opportunity to grow your career within a leading hotel management company recognized for its commitment to employee development and guest satisfaction. Benefits include comprehensive medical, dental, and vision insurance, paid time off, a 401(k) retirement plan with company match, education and tuition reimbursement programs, hotel travel discounts, and daily pay options. Quorum Hospitality values its team members and strives to provide a supportive and rewarding work environment where hospitality professionals can thrive and advance.
Joining Quorum Hospitality as a Housekeeping Supervisor at Residence Inn Wilmington Downtown means becoming part of a well-established team that prioritizes cleanliness, comfort, and operational efficiency. The Residence Inn Wilmington Downtown, part of the Marriott brand family, is dedicated to providing guests with a welcoming and pristine environment. As a Housekeeping Supervisor, you will play a pivotal role in maintaining these standards by leading and supporting the housekeeping team. Your leadership and dedication will help ensure that every guest room and public area meets the highest standards of cleanliness and comfort.
The role of Housekeeping Supervisor is crafted for a hands-on leader who thrives in a dynamic hotel environment. You will be responsible for managing daily housekeeping operations, especially in the absence of the Housekeeping Manager. This position requires not only supervising and assisting with the daily schedule, payroll, and inventory management but also actively taking part in deep cleaning and peak period housekeeping efforts. Your keen eye for detail and commitment to quality will drive the team’s success and enhance guest satisfaction.
In addition to operational responsibilities, the role supports budget preparation, invoice processing, and compliance with safety protocols and hotel policies. You will be instrumental in training housekeeping staff, emphasizing safety and efficiency. Your ability to handle guest requests, complaints, and emergencies promptly and effectively will be essential to maintaining high service standards.
This position offers an exciting opportunity to grow your career within a leading hotel management company recognized for its commitment to employee development and guest satisfaction. Benefits include comprehensive medical, dental, and vision insurance, paid time off, a 401(k) retirement plan with company match, education and tuition reimbursement programs, hotel travel discounts, and daily pay options. Quorum Hospitality values its team members and strives to provide a supportive and rewarding work environment where hospitality professionals can thrive and advance.
Job Requirements
- 2+ years of progressive housekeeping experience in a hotel or similar setting
- Supervisory experience is preferred
- A high school diploma or equivalent is required
Job Qualifications
- 2+ years of progressive housekeeping experience in a hotel or similar setting
- Marriott experience a plus
- Supervisory experience is preferred
- A high school diploma or equivalent is required
- A 2 to 4-year college degree is preferred
Job Duties
- Lead and assist in managing the daily operations of the Housekeeping Department ensuring smooth operations in the absence of the Housekeeping Manager
- Conduct routine inspections of guest rooms public areas and back-of-house spaces to ensure cleanliness and hotel brand standards are met
- Assist in overseeing housekeeping staff including scheduling and payroll according to business forecasts and budget guidelines
- Manage inventory and order housekeeping supplies ensuring proper stock levels and minimizing waste and assist in processing invoices and purchase orders
- Support with the preparation of departmental budgets and financial plans
- Hands-on assistance with cleaning during peak periods as well as deep cleaning projects
- Participate in pre-shift meetings reviewing information pertinent to daily operations
- Supervise deep cleaning projects and assist during high-demand periods
- Ensure compliance with all hotel policies safety protocols and house rules
- Address guest requests complaints and emergencies with attentiveness and efficiency
- Maintain cleanliness and sanitization standards and protocols
- Assist with training and development of housekeeping staff emphasizing House Safety rules and procedures
- Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur
- Participate in monthly team meetings and any other functions required by management
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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