Housekeeping Supervisor

Choice Hotels International, Inc (NYSE: CHH) stands as one of the world’s premier lodging franchisors, boasting a portfolio of over 7,400 hotels and more than 625,000 rooms across 45 countries and territories. As a leader in the midscale and extended-stay segments and an emerging challenger in the upscale hotel market, Choice Hotels has secured its place as a powerhouse in the hospitality industry. The company operates an impressive range of 22 distinct brands, catering to diverse travel needs—from full-service upscale properties to midscale, economy, and extended stay accommodations. This vast spectrum allows Choice Hotels to serve a wide array of guests, fostering satisfaction and value for franchisees and stakeholders alike. Its award-winning loyalty program, Choice Privileges®, along with its co-branded credit card options, rewards members with fast and easy ways to earn nights and personalized perks, enhancing the overall guest experience. For further information, visit www.choicehotels.com.

The Housekeeping Supervisor role at Choice Hotels is a pivotal position that demands leadership, organizational ability, and operational oversight. This role involves overseeing housekeeping operations to ensure that guest rooms and public areas meet the highest cleanliness standards, thereby directly contributing to guest satisfaction and the overall reputation of the hotel. The supervisor’s responsibilities include inspecting work, conducting training, managing scheduling and payroll, and fostering a supportive team environment. A key component of the role is adherence to safety and company operational procedures while ensuring compliance with local, state, and federal regulations.

The Housekeeping Supervisor serves as a vital link between the housekeeping team and management, overseeing everyday activities and ensuring seamless communication and cooperation across departments. This includes assisting with guest complaints, coordinating with the front office on room availability, managing inventory and supplies, and overseeing maintenance requests. The supervisor also participates in and promotes hotel initiatives such as deep cleaning, preventive maintenance, and Covid protocols, contributing to the health and safety of guests and staff alike.

Leadership and development of the housekeeping team are at the heart of this role. The Housekeeping Supervisor assumes responsibilities for training, coaching, and performance evaluation, ensuring all employees meet Radisson’s operational standards and uphold the hotel’s cultural values of welcome, respect, boldness, curiosity, and integrity. This role requires a flexible schedule and an ability to multi-task, balancing supervisory duties with hands-on housekeeping tasks as necessary.

Overall, the Housekeeping Supervisor ensures the smooth, efficient running of the housekeeping, laundry, and public space cleaning operations for assigned shifts. This includes managing outsourced laundry services, maintaining safety standards, and driving strategies that enhance employee engagement and customer satisfaction. The position demands meticulous attention to detail and a commitment to delivering a genuine hospitality experience that exceeds guest expectations, contributing to the success and growth of both the individual hotel and Choice Hotels as a whole.