Housekeeping Supervisor

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid holidays

Job Description

Residence Inn Tampa at USF / Medical Center is a distinguished hotel located in Tampa, Florida, known for its commitment to providing spacious and comfortable accommodations for guests, especially those who require extended stays near the University of South Florida and the Medical Center. As part of the Crestline Hotels & Resorts family, this property prides itself on delivering exceptional guest experiences through attentive service, high cleanliness standards, and a welcoming atmosphere tailored to both business and leisure travelers. The hotel features modern amenities, well-appointed suites, and convenient access to local attractions, making it a preferred choice for guests seeking superior hospitality in the Tampa area.

The role of Housekeeping Supervisor at Residence Inn Tampa at USF / Medical Center is a vital leadership position focused on maintaining the highest cleanliness standards and enhancing guest satisfaction. This role involves directly supervising and coordinating the housekeeping staff to ensure all assigned areas meet the hotel's rigorous sanitation and organizational criteria. As a Housekeeping Supervisor, you will be at the forefront of managing daily operational tasks such as monitoring cleanliness, resolving guest complaints related to housekeeping, and implementing training for the team. Your leadership will ensure that every guest enjoys a spotless and inviting environment throughout their stay.

You will oversee room status verification, assign tasks, handle supply inspections, and enforce strict security protocols for guest room keys. Monitoring staff attendance, managing break schedules, and conducting thorough inspections of both guest rooms and public spaces are critical components of this role. You will also be responsible for updating room conditions in the hotel's management system, coordinating maintenance requests, and providing ongoing feedback and counseling to housekeeping team members. Through effective communication and organizational skills, you will help ensure that the housekeeping department runs smoothly and efficiently, contributing significantly to the hotel's reputation for excellence.

This full-time supervisory role requires a detail-oriented individual with prior supervisory experience in a hospitality setting. A high school diploma or GED and six months to one year of relevant experience are expected qualifications. The position offers the chance to be part of a supportive team dedicated to making every stay memorable for guests and fostering a positive work environment for staff. Working at Residence Inn Tampa at USF / Medical Center means joining a respected brand within Crestline Hotels & Resorts, where equal opportunity employment and employee development are priorities. Salary details are competitive and commensurate with experience, offering a rewarding career path in the hospitality industry.

Job Requirements

High school diploma or GED
six months to one year experience in a supervisory role within housekeeping or hospitality
strong communication skills
ability to manage and motivate a team
basic computer skills for reporting and room status updates
ability to stand and walk for extended periods
flexibility to work varied shifts including weekends and holidays

Job Qualifications

High school graduate or general education degree (GED)
six months to one year related supervisory experience
strong leadership and team management skills
excellent communication and interpersonal abilities
ability to resolve guest complaints effectively
knowledge of housekeeping procedures and standards
ability to train and develop staff
attention to detail and organizational skills

Job Duties

Resolve guest complaints ensuring guest satisfaction
monitor and maintain cleanliness sanitation and organization of assigned work areas
maintain complete knowledge of room status verify on A.M. report report discrepant rooms prioritize and update status of check-out rooms
ensure assigned staff have reported to work document any late or absent employees
coordinate breaks for assigned staff prepare and distribute assignment sheets and review priorities
assign designated guest room keys and beepers to assigned staff maintain accurate record and ensure security of keys
communicate additions or changes to assignment sheets as they arise throughout the shift
inspect supply levels of floor closets assign designated personnel to rectify any deficiencies
check Room Attendant carts for proper supplies neatness cleanliness and mechanical problems
inspect rooms cleaned by assigned Room Attendants using designated checklist
directly contact Room Attendant and relay any deficiencies to be corrected
update room status after approving cleanliness and condition in accordance with departmental standards
check vacant rooms verify status and update status of discrepant rooms throughout the shift
check DND rooms and verify status
mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets
counsel Room Attendants on any discrepancies
inspect public areas bathrooms fitness center pool area offices and service areas using designated checklists
directly contact respective personnel and relay any deficiencies to be corrected
complete work orders for maintenance repairs and submit to Housekeeping Clerk
contact Engineering directly for urgent repairs
conduct training of staff as assigned
provide feedback on staff performance to manager
report disciplinary problems to manager and participate in counseling of employees
document pertinent information in department log book
complete all paperwork and closing duties before leaving
review status of assignments and any follow-up action with manager and or on-coming supervisor
check P.M. reports for accuracy and completeness
complete night counts in accordance with departmental standards