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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Residence Inn Tampa at USF / Medical Center is a distinguished hotel located in Tampa, Florida, known for its commitment to providing spacious and comfortable accommodations for guests, especially those who require extended stays near the University of South Florida and the Medical Center. As part of the Crestline Hotels & Resorts family, this property prides itself on delivering exceptional guest experiences through attentive service, high cleanliness standards, and a welcoming atmosphere tailored to both business and leisure travelers. The hotel features modern amenities, well-appointed suites, and convenient access to local attractions, making it a preferred choice for guests seeking... Show More
Job Requirements
- High school diploma or GED
- six months to one year experience in a supervisory role within housekeeping or hospitality
- strong communication skills
- ability to manage and motivate a team
- basic computer skills for reporting and room status updates
- ability to stand and walk for extended periods
- flexibility to work varied shifts including weekends and holidays
Job Qualifications
- High school graduate or general education degree (GED)
- six months to one year related supervisory experience
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to resolve guest complaints effectively
- knowledge of housekeeping procedures and standards
- ability to train and develop staff
- attention to detail and organizational skills
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- monitor and maintain cleanliness sanitation and organization of assigned work areas
- maintain complete knowledge of room status verify on A.M. report report discrepant rooms prioritize and update status of check-out rooms
- ensure assigned staff have reported to work document any late or absent employees
- coordinate breaks for assigned staff prepare and distribute assignment sheets and review priorities
- assign designated guest room keys and beepers to assigned staff maintain accurate record and ensure security of keys
- communicate additions or changes to assignment sheets as they arise throughout the shift
- inspect supply levels of floor closets assign designated personnel to rectify any deficiencies
- check Room Attendant carts for proper supplies neatness cleanliness and mechanical problems
- inspect rooms cleaned by assigned Room Attendants using designated checklist
- directly contact Room Attendant and relay any deficiencies to be corrected
- update room status after approving cleanliness and condition in accordance with departmental standards
- check vacant rooms verify status and update status of discrepant rooms throughout the shift
- check DND rooms and verify status
- mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets
- counsel Room Attendants on any discrepancies
- inspect public areas bathrooms fitness center pool area offices and service areas using designated checklists
- directly contact respective personnel and relay any deficiencies to be corrected
- complete work orders for maintenance repairs and submit to Housekeeping Clerk
- contact Engineering directly for urgent repairs
- conduct training of staff as assigned
- provide feedback on staff performance to manager
- report disciplinary problems to manager and participate in counseling of employees
- document pertinent information in department log book
- complete all paperwork and closing duties before leaving
- review status of assignments and any follow-up action with manager and or on-coming supervisor
- check P.M. reports for accuracy and completeness
- complete night counts in accordance with departmental standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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