Housekeeping Supervisor

HHM Hotels is a distinguished hospitality company recognized for its commitment to high-quality service and sustainability. As part of a growing portfolio of hotels, HHM Hotels prides itself on fostering excellent guest experiences through a blend of innovation, care, and operational excellence. The company is widely respected for its core values that emphasize people, service, and continuous improvement. Working at HHM means being part of a culture that values hearts that serve, only excellence, staying nimble, and owning responsibilities. The inclusive environment of HHM ensures equal opportunity employment and a dedication to maintaining a respectful workplace free from discrimination. Benefits such as medical, dental, and vision insurance, paid time off, and professional development opportunities make HHM Hotels a premium place to build a rewarding career.

The Housekeeping Supervisor role at HHM Hotels is a pivotal position critical for maintaining impeccable cleanliness standards and guest satisfaction. This supervisory role involves overseeing the daily activities of the housekeeping staff to ensure that all rooms and public areas meet brand standards and contribute to an overall positive guest experience. The Housekeeping Supervisor interacts directly with associates, providing coaching, training, and support to foster a motivated and proficient team. This position demands keen attention to detail and a strong focus on sustainable housekeeping practices, aligned with HHM’s EarthView sustainability program.

Responsibilities include scheduling, hiring collaborations, performance management, and ensuring the availability and proper usage of cleaning supplies and equipment. The role requires occasional hands-on cleaning duties to support team members and adherence to safety standards including MSDS and OSHA regulations. The supervisor also tracks and communicates guest service scores to housekeeping teams to promote continuous service enhancements. For hotels with laundry services, supervision of these employees also falls under this role.

Candidates will find a clear upward mobility path from Housekeeping Supervisor to Executive Housekeeper, then to Front Office Manager, Assistant General Manager, and General Manager. This position offers a dynamic work environment where days are varied and involve both administrative oversight and active guest service participation. Candidates should be prepared for a schedule that may include weekends and holidays, and physical requirements such as standing for extended periods and lifting up to 25 pounds. HHM Hotels values associates who are committed to safety, teamwork, and excellent guest service, making this an ideal role for those seeking growth in hospitality management.