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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TownePlace Suites Huntsville is a well-established extended stay hotel operating under the umbrella of MCR, the third-largest hotel owner-operator in the United States. MCR owns and manages a diversified portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. From its inception in 2006, MCR has grown to employ more than 7,000 team members nationwide, operating some of the most recognized Marriott and Hilton brands along with several independent hotels. The company's commitment to excellence is demonstrated by numerous awards, including the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer, reflecting its... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Supervisory experience preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled shift end time
- Must clock in/out for breaks at scheduled times
- Must provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality or service industry preferred
- Supervisory experience preferred
- Positive attitude and willingness to learn
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve guests with high-quality hospitality
- Ability to work well under stress and high-pressure situations
- Willingness to work varied schedules including evenings, weekends, and holidays
- Knowledge of OSHA safety standards
- Familiarity with inventory and supply management
- Ability to manage and lead a team effectively
- Competence with operational technology relevant to hotel management
- Ability to conduct quality inspections and enforce standards
- Good organizational and multitasking skills
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events within the hotel
- Answer incoming calls with friendly, approved greetings
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests positively while cleaning
- Complete operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Show willingness to go beyond traditional roles to meet guest needs
- Collaborate effectively to create a welcoming environment and positive workplace
- Manage the guest request log and proactively resolve issues
- Monitor VIP guests and special requests
- Oversee daily housekeeping team stand-ups and assignments
- Inspect rooms and public spaces for quality and cleanliness
- Maintain organization and cleanliness of storage and laundry rooms
- Stock supplies for housekeeping cart set-up
- Remove trash and replace linens in guest rooms
- Conduct deep cleaning with maintenance collaboration
- Conduct daily departmental meetings
- Manage housekeeping and laundry supply stock
- Perform monthly and quarterly inventories
- Submit and monitor maintenance requests
- Balance nightly room status reports
- Manage lost and found procedures
- Ensure chemical safety compliance
- Maintain key control systems for the department.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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