Housekeeping Supervisor

Huntsville, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

TownePlace Suites Huntsville is a well-established extended stay hotel operating under the umbrella of MCR, the third-largest hotel owner-operator in the United States. MCR owns and manages a diversified portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. From its inception in 2006, MCR has grown to employ more than 7,000 team members nationwide, operating some of the most recognized Marriott and Hilton brands along with several independent hotels. The company's commitment to excellence is demonstrated by numerous awards, including the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer, reflecting its reputation for quality and exceptional guest service.

At TownePlace Suites Huntsville, the Housekeeping Supervisor holds a pivotal role in delivering on MCR's commitment to cleanliness, safety, and guest satisfaction. This position is primarily responsible for overseeing the housekeeping department’s operations, which includes ensuring that all guest rooms, public spaces, and back-of-house areas are maintained to the highest standards of cleanliness and organization. The Housekeeping Supervisor plays a key leadership role, stepping in to perform the duties of the Executive Housekeeper as needed and managing the housekeeping staff to maintain operational excellence.

In this role, the Housekeeping Supervisor coordinates daily tasks to ensure spotless cleanliness and guest satisfaction. They manage the guest request log to proactively address needs and monitor VIP guest accommodations meticulously. Their duties boast a broad scope, encompassing everything from daily team briefings and quality control inspections to inventory management and compliance with safety regulations such as OSHA chemical standards. This supervisor also ensures proper laundering processes, maintains storage areas, follows up on maintenance requests, and upholds key control systems.

The role demands a strong focus on teamwork and communication, both with departmental staff and other hotel teams, to foster a welcoming environment for guests and a positive workplace culture. The Housekeeping Supervisor is integral in leading by example, maintaining a flawless uniform, engaging positively with guests and team members alike, and demonstrating a 'can-do' attitude that supports the broader goals of MCR's hotel operations. They must be adaptable to a varied schedule, including evenings, weekends, and holidays, reflecting the operational needs of a busy hotel environment.

TownePlace Suites Huntsville offers its employees competitive benefits such as paid time off, health, dental, and vision insurance available to full-time team members after 30 days, career advancement opportunities, and hotel discounts. The supportive corporate culture, combined with MCR’s status as an industry leader recognized for innovation and high standards, makes this a rewarding role for hospitality professionals who are passionate about delivering outstanding guest experiences and maintaining superior operational standards.

Job Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Supervisory experience preferred
Must have a positive attitude and willingness to learn
Must be able to understand and follow established guidelines and procedures
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must be 18 years of age or older
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
Must arrive and clock in on time for every shift and clock out at scheduled shift end time
Must clock in/out for breaks at scheduled times
Must provide sufficient notice when calling out for a scheduled shift

Job Qualifications

Experience in hospitality or service industry preferred
Supervisory experience preferred
Positive attitude and willingness to learn
Effective listening and conflict resolution skills
Strong communication skills
Desire to serve guests with high-quality hospitality
Ability to work well under stress and high-pressure situations
Willingness to work varied schedules including evenings, weekends, and holidays
Knowledge of OSHA safety standards
Familiarity with inventory and supply management
Ability to manage and lead a team effectively
Competence with operational technology relevant to hotel management
Ability to conduct quality inspections and enforce standards
Good organizational and multitasking skills

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use the guests' names whenever possible to ensure they feel welcomed
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of hotel features and amenities
Support all groups and events within the hotel
Answer incoming calls with friendly, approved greetings
Keep all workspaces clean and well-organized
Pitch in to clean guest rooms and public spaces as needed
Greet guests positively while cleaning
Complete operational checklists accurately and on time every shift
Submit accurate and timely shift handover reports
Wear a clean, approved uniform and maintain grooming standards
Communicate clearly, honestly, and professionally with team members
Show willingness to go beyond traditional roles to meet guest needs
Collaborate effectively to create a welcoming environment and positive workplace
Manage the guest request log and proactively resolve issues
Monitor VIP guests and special requests
Oversee daily housekeeping team stand-ups and assignments
Inspect rooms and public spaces for quality and cleanliness
Maintain organization and cleanliness of storage and laundry rooms
Stock supplies for housekeeping cart set-up
Remove trash and replace linens in guest rooms
Conduct deep cleaning with maintenance collaboration
Conduct daily departmental meetings
Manage housekeeping and laundry supply stock
Perform monthly and quarterly inventories
Submit and monitor maintenance requests
Balance nightly room status reports
Manage lost and found procedures
Ensure chemical safety compliance
Maintain key control systems for the department.