Housekeeping Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $19.00
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Work Schedule

Weekend Shifts
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Benefits

competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts

Job Description

We are seeking a dedicated and proactive full-time Housekeeping Supervisor to join our dynamic hospitality team. Our company prides itself on delivering exceptional guest experiences by maintaining the highest standards of cleanliness and hospitality throughout our hotel premises. As a hospitality establishment that values service excellence, we are committed to fostering a positive work environment that encourages growth, development, and team spirit. If you are enthusiastic about positively impacting guests’ stays and enjoy leading by example, this is an excellent opportunity to become an integral part of our team.

The Housekeeping Supervisor role is pivotal in managing the housekeeping and laundry operations in a safe, efficient, and cost-effective manner. This leadership position requires supervising daily cleaning activities to ensure our hotel and grounds meet operational policies and quality standards. You will coordinate staffing schedules based on occupancy forecasts and adapt quickly to occupancy changes, guaranteeing seamless operations on all days, including weekends. Your hands-on leadership will also involve stepping into roles such as housekeeper or laundry personnel when necessary, demonstrating your commitment to the team and the business.

As the Housekeeping Supervisor, you will conduct continual inspections to uphold the cleanliness and condition of the hotel. You will manage special cleaning programs, maintain proper inventory of supplies and equipment, and collaborate closely with the maintenance department to address facility needs such as repair and preventive upkeep. Additionally, you will handle lost and found items, coordinate room availability with front-of-house management, and monitor customer feedback to identify areas for improvement. Your ability to manage multiple tasks, maintain detailed records, and lead a team with strong organizational skills will directly influence guest satisfaction and operational success.

This role embodies the company’s culture and guiding principles centered around associate engagement, hotel presentation, driving guest loyalty, financial success, and community responsibility. We foster an environment where hospitality is more than a job; it’s a passion to offer guests an unforgettable experience that exceeds expectations. With competitive pay, bonus opportunities, and comprehensive benefits such as medical, dental, vision, 401k with match, paid time off, holiday pay, free parking, and hotel discounts, we invest in our team members’ well-being and career advancement.

If you are someone who smiles at every guest, thrives in a collaborative work environment, and is eager to make a significant positive impact in the hospitality industry, this Housekeeping Supervisor position provides a path for professional growth within an expanding organization. We welcome leaders who display excellent communication, customer service, and organizational skills and have the energy and physical ability to meet the demands of this active, on-the-floor supervisory role. Join us and help create loyal guest relationships through exceptional service, attention to detail, and a commitment to quality.

Job Requirements

  • Open availability including weekends and holidays
  • ability to bend, lift, kneel, and be in motion for a full workday
  • able to move continuously during work hours and lift or carry up to 50 pounds
  • maintains favorable working relationships with associates
  • performs duties timely and efficiently following company policies
  • communicates regularly with management
  • keeps immediate supervisor informed of significant issues
  • utilizes company resources effectively

Job Qualifications

  • Strong attention to detail
  • ability to communicate effectively with guests and team members verbally and in writing
  • ability to work and interact with associates at all levels
  • excellent communication, organizational and customer service skills
  • ability to direct and oversee multiple tasks simultaneously
  • projects a favorable public image of the hotel at all times
  • previous supervisory experience preferred
  • knowledge of housekeeping and laundry operations
  • basic computer skills for record keeping

Job Duties

  • Ensures guest satisfaction by supervising daily cleaning of hotel and grounds according to operational policies and standards
  • schedules associates in accordance with forecasted occupancy and adjusts staffing as necessary for sudden changes
  • plans, assigns and supervises daily activities of housekeeping and laundry staff
  • assumes the role of housekeeper, laundry person or house person as needed
  • conducts continual inspections to determine overall cleanliness and condition and performs follow-ups
  • schedules and supervises all rotational and special cleaning programs
  • ensures team has necessary tools and equipment
  • works with maintenance to generate work orders and manage preventative maintenance
  • manages lost and found
  • coordinates availability of rooms with front of house management
  • keeps accurate and current records, logs, parts lists, manuals, and reference books
  • monitors customer comment card responses, identifies problem areas and formulates solutions
  • maintains proper inventory levels managing cost per room for supplies and labor
  • performs monthly inventory

Job Criteria

Experience

Mid Level (3-7 years)


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