Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The Residence Inn Phoenix West Avondale is a part of the reputable Sunridge Hotel Group, known for its commitment to providing exceptional hospitality services. As a well-established extended-stay hotel, Residence Inn Phoenix West Avondale focuses on delivering a comfortable and convenient experience for guests, whether they are traveling for business or leisure. The hotel prides itself on offering spacious suites, modern amenities, and a friendly environment that makes every stay enjoyable and memorable. Located in Avondale, Arizona, the hotel serves as a premium accommodation option for visitors to the Phoenix metropolitan area, with close proximity to major business hubs, entertainment... Show More
Job Requirements
- Hotel housekeeping experience required
- ability to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds
- strong leadership and organizational skills
- excellent communication skills
- knowledge of safety regulations and procedures
- ability to work flexible hours and adjust staffing as needed
- commitment to high cleanliness standards
Job Qualifications
- Previous experience in a housekeeping supervisory role
- ability to conduct training and performance evaluations
- knowledge of inventory management and cost control
- experience with scheduling and staff management
- familiarity with hotel policies and procedures
- excellent problem-solving and customer service skills
- ability to maintain a professional appearance and punctuality
Job Duties
- Provides a clean, well maintained hotel by supervising the laundry and housekeeping operations
- schedules employees in accordance with forecasted occupancy and adjusts staffing as necessary for sudden changes in occupancy
- coordinates availability of rooms with the housekeeping supervisor/general manager
- supervises the daily activities of the housekeeping staff
- monitors the responses on customer comment cards and identifies problem areas and formulates solutions
- conducts continual inspections to determine hotel’s overall level of cleanliness and performs follow up
- strives to promote safety in your department
- oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer rooms, rest room supplies, laundry supplies, machines, and equipment
- schedules and supervises all rotational and special cleaning programs as required
- secures keys in accordance with hotel’s key management policy
- supervises 'Lost and Found' department
- must achieve required threshold scores according to brand and Sunridge inspections
- meets and exceeds customer and team member expectations by providing service and teamwork
- conducts training on a regular basis
- provides staff with the skills training to provide value added service to customers
- utilizes one-on-one training skills
- monitors service and teamwork on a regular basis and counsels employees as needed
- performs other duties as required to provide service and teamwork
- maintains safe working conditions within department and hotel
- ensures that all employees follow safety rules and procedures
- takes corrective action where required to improve safety
- assures that Housekeeping Department operates within approved budget
- monitors performance of the department against approved budget and makes appropriate recommendations as necessary
- controls operating and payroll costs of staff
- contributes to the competitive status and profitability of the hotel by monitoring industry trends and recommending appropriate actions to be taken
- develops and implements techniques to improve the operation
- prepares reports as requested to develop a more informative database for improved management decision making and critical evaluation of work activities
- utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction
- selects, orients, and trains qualified employees
- conducts effective employee meetings
- determines, communicates, and monitors achievement of standards of performance on a timely basis
- employs respectful discipline as required under supervision of general manager
- adheres to hotel policies and procedures
- attends work on time as scheduled
- follows hotel grooming and dress standards
- minimizes safety hazards by following all safety rules and procedures
- keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
- at all times projects a favorable image of Sunridge Hotel Group and the hotel to the public
- performs such other ancillary and related duties as may be assigned
- the employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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