Housekeeping Supervisor

Arlington, VA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $19.00 - $27.00

Benefits

PTO

hotel and restaurant discounts available at select LodgeWorks properties

Health Insurance

Vision Insurance

Dental Insurance

401(k) plans with matching contributions

Paid holidays

short-term and long-term disability (company sponsored)

Referral bonuses

flexible spending accounts

Job Description

LodgeWorks is a distinguished, privately held hotel development and management company with a rich history spanning over 35 years. Though the LodgeWorks name is not directly branded on the hotels, its unique and extraordinary culture permeates through its portfolio of 18 remarkable hotels across the United States. This portfolio includes the award-winning Archer Hotel boutique collection and well-known brands such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn. With its headquarters located in Wichita, Kansas, LodgeWorks continues to build upon the foundation of Midwestern hospitality, which emphasizes warmth, kindness, and a genuine commitment to service. The... Show More

Job Requirements

High school diploma or equivalent
Ability to exert up to 60 pounds of force occasionally
Ability to stand for an entire shift or extended periods
Ability to reach overhead, utilize both hands, lean over, stoop and kneel
Willingness to adapt to change
Commitment to excellent guest service
Eagerness to be part of a great work culture and team

Job Qualifications

High school diploma or equivalent
Six months related experience in hospitality or service industry preferred
Strong communication and leadership skills
Ability to coach and train staff effectively
Knowledge of health and sanitation standards
Customer-focused with excellent interpersonal skills
Ability to manage multiple tasks and work in a fast-paced environment
Familiarity with inventory and supply management

Job Duties

Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs
Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations
Supervise the housekeeping staff, providing open communication, training, coaching, counseling and performance feedback to ensure maximum efficiency
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of house
ensure compliance with health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
Train, schedule, coach and support associates, ensuring that they perform in accordance with hotel standards and consistent with LodgeWorks' core values
Inspect, monitor and maintain level of cleanliness in all assigned guest rooms
report all unsatisfactory conditions to the room attendant and take full responsibility to ensure that it is rectified in a timely manner
Support the hotel's leadership team in managing labor costs within budget standards and staffing guidelines
Manage supply inventory and monitor storage procedures and policies throughout the property
ensure safe chemical handling and proper chemical usage procedures
Develop work schedules and coordinate staff work assignments in conjunction with manager
Monitor out-of-order, out-of-service, discrepant and show rooms
Monitor and act on special requests as needed (e.g., VIPs, special need rooms)
Conduct or monitor daily stand-up meetings with staff to assign daily assignments
Ensure consistency with departmental opening and closing procedures
Inspect all VIP rooms prior to arrival
Conduct regular tours of work areas, reviewing housekeeping productivity in completion of assignments
perform or assist with cleaning duties as necessary
Respond to guest requests, concerns and problems to ensure guest satisfaction
Follow facility safety and security guidelines
participate in property safety committee and serve as an emergency responder for the location
Assist in any other task and duties as requested by management
Maintains departmental key control

Job Location

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