Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a premier family-focused resort and indoor water park destination known for creating memorable experiences for guests of all ages. With a reputation for exceptional guest service and a wide variety of amenities and entertainment options, Great Wolf Lodge embodies a welcoming and fun atmosphere where families can enjoy quality time together. The company emphasizes a culture of inclusivity, employee development, and comprehensive benefits, making it a sought-after employer in the hospitality industry. As part of their commitment to fostering career growth, Great Wolf Lodge provides employees with opportunities such as scholarship programs, cross-training, and ongoing talent... Show More
Job Requirements
- High school diploma or equivalent experience
- minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position
- prior hospitality or housekeeping experience or equivalent formal education
- experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- experience with HotSos or similar system
- demonstrated interpersonal and verbal communication skills
- demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- ability to work flexible schedule including nights, weekends, and/or holidays as needed
Job Qualifications
- High school diploma or equivalent experience
- minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position
- prior hospitality or housekeeping experience or equivalent formal education
- experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- experience with HotSos or similar system
- demonstrated interpersonal and verbal communication skills
- demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- ability to work flexible schedule including nights, weekends, and/or holidays as needed
- bachelor's degree desired
- previous housekeeping experience, preferably in large family resort or hotel
- experience with Opera or similar system
- bilingual English and Spanish
- time management skills in a fast-paced environment
Job Duties
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
- ensures the turnover of all vacant and clean rooms in a timely manner
- verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office
- provides coaching, encouragement, and recognition to pack members when necessary
- understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members
- understands and participates in scheduling of staff, labor management and forecasting
- participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members
- creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance
Job Location
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