Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
team events
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. The company dominates key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, while also rapidly expanding its footprint across Europe, Latin America, and the Caribbean. Highgate's impressive portfolio boasts an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The organization excels by providing expert guidance through every phase of the hospitality property cycle — from initial planning and development to recapitalization and disposition. Furthermore, Highgate has the creativity and capacity... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in hotel or related field
- Previous supervisory role required
- Proficient in Windows and Microsoft Office applications
- Ability to lift up to 50 pounds occasionally and 20 pounds frequently
- Effective communication skills both verbal and written
- Strong multitasking and organizational abilities
- Willingness to work long hours
- Commitment to excellent guest service
- Ability to adhere to company policies and procedures
- Maintain professional appearance
- Attend mandatory trainings and meetings
- Ability to handle and resolve conflicts
- Maintain confidentiality
- Ability to work in a fast-paced environment
- Strong problem-solving capabilities
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field
- 4-year college degree with at least 1 year of related experience or 2-year college degree with 2 or more years of related experience
- Previous supervisory experience
- Proficiency in Windows and company-approved spreadsheets and word processing
- Ability to work long hours
- Medium physical work capacity
- Effective verbal and written communication skills
- Strong listening and problem clarification skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service-oriented approach
- Attendance at all required meetings and trainings
- Regular compliance with attendance standards
- High standards of personal appearance and grooming
- Compliance with hotel safety and operational standards
- Strong problem-solving skills
- Ability to understand and evaluate complex information
- Ability to maintain confidentiality
- Willingness to perform other duties as required
- Warm and friendly demeanor
Job Duties
- Be attentive, friendly, helpful and courteous to all guests, managers and employees
- Prepare room assignments, conduct inspections and PM scheduling
- Respond to guest requests, problems, complaints and accidents courteously and efficiently while ensuring follow-up for guest satisfaction
- Support training programs, operations and contracts
- Motivate, coach, counsel and discipline Rooms Division personnel according to SOPs
- Develop employee morale and ensure departmental training
- Maintain professional relationships and promote open communication with management, employees and other departments
- Ensure compliance with hotel policies and house rules
- Monitor service standards and position competencies
- Manage oversold dates and room readiness strategies
- Handle escalated guest situations within housekeeping
- Coordinate public area projects
- Conduct daily tours of operating departments to engage employees and solicit feedback
- Ensure compliance with training standards
- Assist with monthly reforecast and occupancy forecasting
- Monitor the corporate Guest Recognition Program
- Control expenses and maximize profit
- Ensure compliance with SOPs in Rooms and Loss Prevention
- Conduct public area and guestroom walk-throughs to meet cleanliness and maintenance standards
- Track and return lost and found items
- Prepare VIP arrival rooms
- Maintain inventories, supplies, and uniforms
- Oversee equipment inventory and repairs
- Attend weekly Rooms Division meetings
- Operate housekeeping computer systems including report generation and programming
- Coordinate ongoing implementation of company service philosophy
- Stay informed about corporate marketing programs and implement staff training accordingly
- Monitor VIP guests, special requests, and ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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