Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and employee satisfaction. Among its prestigious brands, JW Marriott stands out in Marriott's luxury portfolio, offering more than 100 exquisite properties in key gateway cities and distinctive resort destinations worldwide. The company prides itself on a culture that prioritizes associates, knowing that happy employees create happy guests. JW Marriott's environment is characterized by a focus on innovation, genuine service, and a strong sense of community among its diverse workforce. The brand nurtures its employees through comprehensive training, development opportunities, and a supportive atmosphere that fosters holistic well-being. Working at JW Marriott means being part of a legacy inspired by J. Willard Marriott, emphasizing heartfelt hospitality and a dedication to excellence.

This particular job opening is for a Runner position within the Rooms and Guest Services Operations category at a JW Marriott location in Portland, Oregon. This is a full-time, non-management role that is based onsite rather than remotely. The Runner position is essential to the smooth operation of the hotel, providing critical support across multiple departments including housekeeping, engineering, banquets, restaurants, and the front office. The role involves delivering items promptly to guests and colleagues, ensuring that everyone has what they require when they need it. Success in this position requires a commitment to safety, adherence to company policies, confidentiality, high-quality standards, and professional appearance and communication.

The Runner is physically active throughout their shift, spending extended periods standing, walking, or moving in tight or elevated spaces such as stairs and service ramps. They are expected to handle tasks involving lifting, carrying, pushing, and pulling objects up to 55 pounds, as well as bending, twisting, and reaching to complete their duties. The position is hands-on, with attention to detail needed to read small print, inspect tools and equipment, and effectively communicate with team members and guests. This role is pivotal in maintaining the hotel's reputation for excellent service and guest satisfaction by ensuring operations run seamlessly behind the scenes.

Marriott International promotes an inclusive work culture that values diversity and prohibits discrimination on any legal grounds including disability and veteran status. The company encourages candidates to bring their unique backgrounds and talents to the team, contributing to the richness of the workplace culture. At JW Marriott, the philosophy of 'The JW Treatment' reflects a deep commitment to associating well-being and guest delight, making it a compelling environment for those seeking a career in luxury hospitality. This opportunity is an invitation to be part of a global brand synonymous with the highest standards of hospitality and a supportive, inspiring work environment.

Job Requirements

  • High school diploma or equivalent
  • Ability to lift and move objects weighing up to 55 pounds without assistance
  • Availability to work full time
  • Ability to stand, sit, or walk for long periods
  • Willingness to work in confined, elevated, or narrow spaces including stairs and service ramps
  • Strong understanding of safety protocols
  • Professional personal appearance and communication
  • Commitment to confidentiality and quality standards

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • No prior related work experience required
  • No supervisory experience required
  • Ability to read and visually verify information in various formats
  • Strong communication skills
  • Ability to stand, sit, or walk for extended periods
  • Capability to work in confined or elevated spaces

Job Duties

  • Deliver items to guests and associates promptly
  • Provide support to housekeeping, engineering, banquets, restaurants, and front office departments
  • Maintain a safe work environment by following company policies and procedures
  • Uphold confidentiality and quality standards
  • Communicate professionally with team members and guests
  • Handle physical tasks including lifting, carrying, pushing, and pulling objects up to 55 pounds
  • Inspect and verify tools, equipment, and information as needed

Job Criteria

Experience

No experience required


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