Housekeeping Room Inspector Part- Time

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $18.25

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

long term disability insurance

Life insurance

401K retirement plan with employer match

vacation

Sick Time

Brand specific team discounts

Job Description

Our company is a respected leader in the hospitality industry, dedicated to providing exceptional guest experiences through meticulous attention to detail and outstanding customer service. We operate within the dynamic and fast-paced environment of a full-service hotel, where guest satisfaction and comfort are our top priorities. With a commitment to excellence, our team strives to create a welcoming and pristine atmosphere for all visitors. As part of our continuous growth and dedication to quality, we are currently seeking motivated and reliable individuals to join our housekeeping department as Housekeeping Room Inspectors. This role is vital in ensuring that every guest room meets our stringent cleanliness standards and that our guests enjoy a flawless stay from the moment they arrive.

The Housekeeping Room Inspector position plays a crucial role in maintaining the high standards of cleanliness and orderliness within guest rooms. This role involves inspecting rooms for cleanliness, ensuring compliance with established standards, and providing additional cleaning services when necessary. The inspector also acts as a liaison between guests and the housekeeping team, responding promptly and professionally to guest requests to enhance their experience. A strong knowledge of our Property Management System (PMS) is essential, as inspectors are responsible for updating room statuses and coordinating with other departments such as Engineering for maintenance and repairs. The position requires attention to detail, physical stamina, and excellent communication skills to effectively manage multiple tasks responsibly. In addition, the Housekeeping Room Inspector assists with inventory management, lost and found coordination, and supports the Executive Housekeeper in various operational activities. This role is ideal for individuals passionate about hospitality, who enjoy working in a team-oriented environment with a shared goal of exceeding guest expectations. We offer a comprehensive benefits package to eligible associates, including medical and dental insurance, disability and life insurance, retirement savings plans with employer match, paid vacation and sick time, and team discounts tailored to our brand. Join us and become part of a professional and supportive team where your contributions will directly impact guest satisfaction and the success of our hotel.

Job Requirements

Availability on weekends and holidays
Effective communication skills to interact with managers, coworkers, vendors and guests
Ability to bend, stoop, lift and walk for extended periods
Capacity to move, lift, carry, push, pull and place objects weighing up to 50 pounds without assistance
Willingness to learn and use PMS system
Reliable and punctual
Ability to work in a fast-paced environment

Job Qualifications

High school diploma or equivalent
Previous experience in housekeeping or room inspection preferred
Strong communication and interpersonal skills
Ability to operate Property Management Systems (PMS) or willingness to learn
Knowledge of cleaning chemicals and materials safety data sheets (MSDS)
Ability to work independently and as part of a team
Good organizational skills
Physically able to perform duties requiring bending, stooping, lifting, and walking
Customer service oriented

Job Duties

Respond quickly to all guest requests in a caring, friendly and professional manner
Maintain a high degree of cleanliness for all guest rooms as measured through guest satisfaction surveys
Become knowledgeable in our PMS system to change room statuses as necessary
Ensure all guest rooms are cleaned per established cleanliness guidelines
Restock and organize all work areas as necessary
Open the housekeeping department by assigning rooms, handing out daily room worksheets, and distributing keycards
Fully inspect guest rooms to ensure cleanliness standards are met
Close the housekeeping department by collecting daily room worksheets, room keys and entering updated room status data in the PMS
Fully clean guest rooms to housekeeping standards when necessary
Assist the Executive Housekeeper with monthly inventories of housekeeping supplies, linen, and equipment
Coordinate with Engineering to implement maintenance and repair of guest rooms
Manage the lost and found, ensuring proper records and handling of guest inquiries
Maintain knowledge of all MSDS materials
Assist the Executive Housekeeper in all aspects of the housekeeping department as requested
Perform other duties as required