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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $33.90
Work Schedule
Flexible
Benefits
Complimentary stays
food and beverage discount
Professional Development
Social events
free meals on duty
Employee discount platform
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Job Description
The Beverly Hills Hotel is an iconic luxury resort located in the heart of Beverly Hills, California, famed for its impeccable service, elegant ambiance, and long-standing reputation as a premier destination for travelers seeking a world-class hospitality experience. Part of the prestigious Dorchester Collection, the hotel embodies a rich history of glamour and sophistication, hosting a discerning clientele that expects nothing less than excellence. With its stunning architecture, lush gardens, and a team dedicated to upholding the highest standards, The Beverly Hills Hotel continues to set the benchmark for luxury hospitality. The hotel operates a full-service environment with multiple departments... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of housekeeping experience in a luxury hotel environment
- Proven supervisory experience
- Excellent English communication skills
- Ability to work flexible hours including evenings
- Strong organizational and multitasking abilities
- Attention to detail
- Ability to maintain professional demeanor under pressure
Job Qualifications
- Previous housekeeping supervisory or leadership experience
- Strong communication skills in English
- Spanish language skills desirable
- Proven ability to lead and motivate a team
- Attention to detail
- Ability to work well under pressure in a fast-paced environment
- Flexibility to work varied shifts including afternoons and evenings
- Understanding of luxury hospitality standards and guest service excellence
Job Duties
- Maintains housekeeping rooms inventory and assigns rooms or devices to room attendants and turndown attendants at shift start and collects at shift end
- Coordinates lunch and dinner breaks ensuring operational coverage
- Reviews completed rooms lists from AM and PM attendants, reporting and tracking results
- Supervises weekly deep cleaning programs, maintains cleanliness of storage areas, and ensures consistent setup in public areas
- Conducts thorough inspections of assigned rooms and public areas, following up with maintenance requests
- Provides coaching and encouragement to team members, communicates team goals and supports training and retraining
- Acts as liaison between dispatch, supervisors, and management, performing daily inspections and ensuring compliance
- Assists with ordering supplies alongside assistant managers
- Develops strategies to promote team adherence to company policies
- Handles special guest requests involving packing, unpacking, pressing, alterations, and special occasions
- Reports and collaborates with other departments to address any imperfections or damage
- Communicates actively with hotel departments to ensure smooth operations and alignment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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