Housekeeping PM Lead Supervisor

The Beverly Hills Hotel is an iconic luxury resort located in the heart of Beverly Hills, California, famed for its impeccable service, elegant ambiance, and long-standing reputation as a premier destination for travelers seeking a world-class hospitality experience. Part of the prestigious Dorchester Collection, the hotel embodies a rich history of glamour and sophistication, hosting a discerning clientele that expects nothing less than excellence. With its stunning architecture, lush gardens, and a team dedicated to upholding the highest standards, The Beverly Hills Hotel continues to set the benchmark for luxury hospitality. The hotel operates a full-service environment with multiple departments working in harmony to deliver supreme comfort and personalized service to every guest. The Rooms - Housekeeping division is integral to maintaining the pristine condition and inviting atmosphere that guests have come to associate with this landmark hotel.

The role of Housekeeping PM Lead Supervisor at The Beverly Hills Hotel is a full-time, permanent position offering a competitive wage of $33.90 per hour. This position plays a pivotal role within the housekeeping department, leading a dynamic team of supervisors, room attendants, turndown attendants, lobby attendants, and housepersons to ensure impeccable cleanliness and order throughout the hotel’s rooms and public areas during the afternoon and evening shifts. The Lead Supervisor acts as a key communicator between management and team members, relaying guest requests, preferences, and operational updates with efficiency and clarity. This leadership role also involves training staff, monitoring team performance, and enforcing hotel policies and procedures to uphold the Dorchester Collection’s esteemed standards.

In addition to managing daily housekeeping operations, the Lead Supervisor coordinates staffing schedules, oversees room inspections for quality and maintenance issues, and partners closely with management to address challenges and optimize service delivery. The position demands a highly motivated individual with strong organizational skills, an eye for detail, and a passionate commitment to delivering exemplary guest experiences. The successful candidate will be an effective communicator and team leader who fosters a collaborative work environment while continuously striving for operational excellence.

The Beverly Hills Hotel emphasizes professional development and continuous learning, providing team members access to training programs focused on service excellence, diversity, equity, inclusion, and belonging. Employees enjoy numerous benefits including complimentary stays at all Dorchester Collection hotels, discounts at onsite bars and restaurants, social events, and competitive medical, dental, and retirement plans. This is an exceptional opportunity for a dedicated individual to join a legendary hotel and contribute meaningfully to a world-class guest experience while advancing their career in luxury hospitality management.