Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $35.82
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Disability insurance
wellness programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to quality, guest satisfaction, and employee growth. As a renowned hotel and resort company, Marriott operates numerous brands, each dedicated to delivering exceptional experiences to travelers worldwide. One of its distinguished brands, Westin, focuses on wellness and enhancing the well-being of its guests, ensuring they can be their best selves while traveling. Marriott prides itself on fostering a diverse and inclusive environment, welcoming associates from all backgrounds and providing opportunities for career advancement in a supportive setting.

Located at 335 Powell St, San Francisco, California, the Westin at this location seeks a dedicated full-time Housekeeping and Laundry team member to join their non-management staff. This position offers an hourly pay rate of $35.82, reflecting the company’s commitment to competitive compensation for quality work. This role is pivotal in maintaining the high standards of cleanliness and guest satisfaction that Marriott and Westin are known for.

The Housekeeping and Laundry staff member is responsible for ensuring guest rooms and assigned areas meet rigorous cleanliness and condition standards. This includes entering and recording the status of cleaned rooms, completing detailed checklists and required paperwork, and properly identifying the scope of cleaning needed for each room. The role demands a strong attention to detail, especially when inspecting guest rooms post-cleaning to ensure all standards are met before guests arrive. Promptly responding to requests from guests and other departments is a vital aspect of daily duties, reflecting the company’s dedication to responsive service.

In addition to these tasks, this position involves assisting management with several administrative and leadership functions. These include aiding in hiring and training new employees, scheduling, providing evaluations and counseling, motivating staff, and serving as a role model on the team. The role requires strict adherence to all company safety and security policies, including reporting any hazards, accidents, or maintenance issues, completing required safety certifications, and managing safe storage of materials.

Associates in this position must maintain a professional and presentable appearance and uphold confidentiality regarding company information and assets. Guest interaction is another critical component, with expectations to welcome and acknowledge guests warmly, anticipate and meet their needs, assist disabled individuals, and convey genuine appreciation. Ensuring quality standards consistently leads to recommendations for improvements in operational efficiency, productivity, cost-savings, and overall service quality.

This role also emphasizes teamwork, requiring the ability to build positive working relationships and support team goals through effective communication and cooperation. Physical demands include lifting and moving objects up to 55 pounds, pushing and pulling loaded housekeeping carts on various surfaces, and performing tasks that require bending, twisting, and standing for extended periods. Proficiency in using computers or point of sale systems for entering work-related information is also necessary.

Westin is looking for candidates who are passionate about well-being, active in maintaining their health, optimistic, and adventurous—qualities that align with their brand mission as a leading wellness hospitality brand. The ideal employee will share these values and bring enthusiasm to their work environment.

Overall, this position presents an excellent opportunity for individuals seeking a stable, rewarding role in a prestigious hospitality company. It combines physical activity, guest service, and team collaboration, all within Marriott’s supportive, inclusive culture that values diversity and personal growth. Join the Westin team and contribute to a brand committed to wellness and exceptional guest experiences while advancing your career in the hospitality industry.

Job Requirements

  • high school diploma or GED equivalent
  • at least 1 year of related work experience
  • ability to follow safety and company policies
  • physical capability to lift objects up to 55 pounds
  • willingness to work full-time
  • ability to respond promptly to guest requests
  • ability to work non-remotely at the specified location
  • no supervisory experience required

Job Qualifications

  • high school diploma or GED equivalent
  • at least 1 year of related work experience
  • no supervisory experience required
  • strong attention to detail
  • excellent communication skills
  • ability to work well in a team environment
  • physical ability to perform required tasks
  • basic computer skills

Job Duties

  • enter status of rooms cleaned
  • complete checklists to report cleanliness and condition of assigned areas
  • complete required housekeeping paperwork
  • identify room assignments and type of cleaning required
  • inspect guest rooms after cleaning
  • respond promptly to requests from guests and other departments
  • assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
  • follow all company safety and security policies
  • report maintenance problems, safety hazards, accidents, or injuries
  • complete safety training and certifications
  • properly store flammable materials
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • welcome and acknowledge all guests
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • ensure adherence to quality standards
  • identify and implement ways to increase efficiency, productivity, quality, safety, and cost-savings
  • develop and maintain positive working relationships
  • support team goals
  • move, lift, carry, and place objects up to 55 pounds
  • operate housekeeping carts and machinery
  • perform physical tasks including bending, twisting, pulling, stooping
  • stand, sit, kneel, or walk for extended periods
  • use computers or point of sale systems
  • perform other reasonable job duties as requested by supervisors

Job Criteria

Experience

Mid Level (3-7 years)


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