Housekeeping Manager (Short North Luxury)

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Established as a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its footprint rapidly across Europe, Latin America, and the Caribbean. The company manages an impressive portfolio of global properties with an aggregate asset value exceeding 20 billion dollars and generating over 5 billion dollars in cumulative revenues annually. Highgate’s expertise spans all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. The company is also known for its bespoke hotel brand development and employs industry-leading proprietary revenue management tools designed to anticipate market dynamics and optimize asset performance and value. With corporate offices located in London, New York, Dallas, and Seattle, Highgate employs a team of seasoned hospitality leaders that serves as trusted partners to top ownership groups and major hotel brands worldwide.

The Housekeeping Manager position at Le Meridien Columbus, The Joseph, part of the Highgate portfolio, offers an exciting opportunity for a hospitality professional to lead housekeeping operations within a dynamic hotel environment. The role is designed to ensure that the Housekeeping Department operates attentively, efficiently, and courteously, maintaining the highest standards of cleanliness and guest service throughout the property. This year-round, salaried position demands a leader who can manage operational expenses effectively while maximizing service levels to enhance guest satisfaction.

In this role, the Housekeeping Manager is responsible for motivating and coaching housekeeping staff, enforcing compliance with corporate and departmental standards, and addressing guest concerns promptly to ensure a positive experience. The manager oversees cleaning schedules, inventory control, staff training, and disciplinary actions aligned with Highgate's standard operating procedures. Daily responsibilities also include inspecting guest rooms and public areas to uphold property cleanliness, managing large turn days during group check-ins or check-outs, and maintaining key control and lost and found systems. The manager must foster open communication lines across departments, manage payroll budgeting and scheduling, and support risk management compliance. Furthermore, the position requires effective multitasking, excellent interpersonal communication, and a commitment to maintaining guest privacy and security.

As part of Highgate’s commitment to service excellence, the Housekeeping Manager plays a critical role in contributing to the hotel’s guest service scores and overall operational success. This position demands a seasoned professional with a minimum of two years of progressive hospitality experience or equivalent academic credentials. The ideal candidate should be proficient in various computer applications, demonstrate strong leadership and problem-solving skills, and be capable of managing high work demands efficiently. This role also requires flexibility in working hours, physical stamina, and an approachable demeanor that fosters a pleasant work atmosphere both for guests and employees. If you are passionate about hospitality management and aspire to be part of a leading hospitality company with a global presence, the Housekeeping Manager position at Highgate’s Le Meridien Columbus, The Joseph offers a rewarding career path with opportunities for growth and professional development.