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Housekeeping Manager - Hampton Inn & Suites Wilmington Christiana
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The Hampton Inn & Suites Wilmington Christiana, located in the heart of Newark, Delaware, is a well-established hotel offering guests a comfortable and reliable stay within proximity to Christiana Mall, one of the region's premier shopping destinations. This hotel caters to a wide range of travelers, including business professionals and leisure visitors, providing high-quality service in a welcoming atmosphere. Guests benefit from the hotel's strategic location near major business hubs, excellent dining options, and diverse retail experiences, making it a favored destination in the greater Wilmington area. The property is part of TBC Hotels, a reputable hospitality company with over... Show More
Job Requirements
- High school diploma or equivalent preferred
- Read, write, and speak English fluently
- Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs
- Ability to multitask and work in a fast-paced environment
- 1 year of prior housekeeping management experience
- Prior hotel experience
Job Qualifications
- Strong leadership, organizational, and communication skills
- Proficiency in housekeeping operations, cleaning techniques, and industry best practices
- Knowledge of health and safety regulations and protocols
- Familiarity with inventory management and budgeting
- Ability to handle multiple priorities and manage time effectively
- Excellent interpersonal skills and a guest-centric approach
- Proficiency in using housekeeping software and Microsoft Office applications
Job Duties
- Ensure that all guest rooms, suites, public areas, and back-of-house spaces are cleaned, sanitized, and maintained in accordance with established standards and procedures
- Oversee daily housekeeping tasks, including room cleaning, turndown service, linen and towel management, and replenishment of amenities
- Coordinate with front desk and maintenance teams to address guest requests and resolve issues promptly
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness, orderliness, and adherence to brand standards
- Address and rectify any discrepancies, deficiencies, or maintenance needs in a timely manner
- Implement and maintain quality control measures to consistently deliver a superior guest experience
- Manage housekeeping supplies, cleaning products, and linens to ensure adequate stock levels while optimizing cost efficiency
- Coordinate with suppliers and vendors to procure high-quality cleaning products and amenities
- Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service
- Promote a culture of continuous learning and professional growth within the housekeeping team
- Lead, train, and supervise a team of housekeeping staff, including housemen, housekeepers, laundry attendants, and supervisors
- Foster a positive and collaborative work environment, promoting teamwork, respect, and continuous improvement
- Set performance expectations, conduct regular performance reviews, and provide coaching and guidance to enhance staff performance and development
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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