Housekeeping Manager - Hampton Inn & Suites Wilmington Christiana

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

The Hampton Inn & Suites Wilmington Christiana, located in the heart of Newark, Delaware, is a well-established hotel offering guests a comfortable and reliable stay within proximity to Christiana Mall, one of the region's premier shopping destinations. This hotel caters to a wide range of travelers, including business professionals and leisure visitors, providing high-quality service in a welcoming atmosphere. Guests benefit from the hotel's strategic location near major business hubs, excellent dining options, and diverse retail experiences, making it a favored destination in the greater Wilmington area. The property is part of TBC Hotels, a reputable hospitality company with over 40 years of experience owning, developing, and operating more than 30 hotels across the United States. TBC Hotels is known for fostering strong relationships, upholding integrity in all transactions, and promoting a culture rooted in hospitality excellence and entrepreneurial spirit.

The Hampton Inn & Suites Wilmington Christiana is currently seeking a dedicated and proactive Housekeeping Manager to lead its housekeeping operations. This full-time role is essential for maintaining the hotel’s standards of cleanliness, organization, and presentation across all guest rooms, public spaces, and back-of-house areas. As a hands-on leader, the Housekeeping Manager will oversee a team composed of housekeepers, housemen, laundry attendants, and supervisors, ensuring that all cleaning and maintenance activities are performed efficiently and thoroughly. The ideal candidate will foster a positive work environment, emphasize continuous learning and professional development among staff, and uphold the brand’s commitment to delivering exceptional guest experiences. With a focus on quality control, inventory management, and interdepartmental coordination, this role is pivotal in driving operational success and guest satisfaction. This opportunity not only allows for career growth within a forward-thinking hospitality company but also offers the chance to be part of a team that values integrity, service excellence, and long-term legacy in the hotel industry.

Job Requirements

High school diploma or equivalent preferred
Read, write, and speak English fluently
Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs
Ability to multitask and work in a fast-paced environment
1 year of prior housekeeping management experience
Prior hotel experience

Job Qualifications

Strong leadership, organizational, and communication skills
Proficiency in housekeeping operations, cleaning techniques, and industry best practices
Knowledge of health and safety regulations and protocols
Familiarity with inventory management and budgeting
Ability to handle multiple priorities and manage time effectively
Excellent interpersonal skills and a guest-centric approach
Proficiency in using housekeeping software and Microsoft Office applications

Job Duties

Ensure that all guest rooms, suites, public areas, and back-of-house spaces are cleaned, sanitized, and maintained in accordance with established standards and procedures
Oversee daily housekeeping tasks, including room cleaning, turndown service, linen and towel management, and replenishment of amenities
Coordinate with front desk and maintenance teams to address guest requests and resolve issues promptly
Conduct regular inspections of guest rooms and public areas to ensure cleanliness, orderliness, and adherence to brand standards
Address and rectify any discrepancies, deficiencies, or maintenance needs in a timely manner
Implement and maintain quality control measures to consistently deliver a superior guest experience
Manage housekeeping supplies, cleaning products, and linens to ensure adequate stock levels while optimizing cost efficiency
Coordinate with suppliers and vendors to procure high-quality cleaning products and amenities
Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service
Promote a culture of continuous learning and professional growth within the housekeeping team
Lead, train, and supervise a team of housekeeping staff, including housemen, housekeepers, laundry attendants, and supervisors
Foster a positive and collaborative work environment, promoting teamwork, respect, and continuous improvement
Set performance expectations, conduct regular performance reviews, and provide coaching and guidance to enhance staff performance and development