Housekeeping Manager

Holiday Inn Express Loma Linda is a renowned hotel that prides itself on delivering excellent hospitality and top-tier guest experiences. Part of the globally recognized Holiday Inn brand, this hotel offers comfortable, clean, and conveniently located accommodations, making it a preferred choice for both leisure and business travelers. The hotel’s commitment to quality service and comfort is deeply embedded in its Wings of Excellence values, which focus on integrity, hospitality, and operational excellence. Holiday Inn Express Loma Linda serves guests with a welcoming atmosphere, modern amenities, and a dedicated team ensuring every stay is memorable and enjoyable.

The hotel is currently seeking a strong leader to join their team as a Housekeeping Manager. This full-time position is critical to maintaining the hotel’s high standards of cleanliness and guest satisfaction. The Housekeeping Manager will lead the entire housekeeping department, ensuring guests experience nothing less than exceptional service and impeccably maintained spaces. This role combines leadership, operational management, and a hands-on approach to upholding the hotel’s brand standards.

As the Housekeeping Manager, you will be responsible for recruiting, training, and leading a team of housekeeping staff, fostering a culture where accountability and pride are paramount. Your leadership will ensure that cleaning procedures and inspection routines are thorough, efficient, and consistent with brand expectations. Managing the scheduling and payroll of your team, as well as maintaining an organized inventory, will be key operational tasks. Additionally, safety and health compliance are vital aspects of your role, as is collaborating with other departments such as Front Office and Maintenance to ensure readiness of guest rooms and public spaces.

In this role, guest satisfaction is your top priority. You will handle guest complaints with professionalism, ensuring service recovery efforts reflect the hotel’s commitment to excellence. Financial acumen is also important; the Housekeeping Manager will monitor supply costs, control expenses, support profit and loss reviews, and identify opportunities for operational efficiencies. Documentation of inspections, deep cleaning activities, and management of lost and found items are additional responsibilities.

The ideal candidate will have a bachelor’s degree or equivalent experience in hospitality management, with at least three years of housekeeping management experience. Strong leadership, communication, and organizational skills are essential, as is proficiency in property management systems (PMS) and inventory management tools. Flexibility in scheduling and the physical stamina to frequently stand, walk, and perform light lifting are also required. A professional demeanor and adherence to the hotel’s appearance standards are expected at all times.

Joining Holiday Inn Express Loma Linda as a Housekeeping Manager means becoming part of a respected hotel brand with a supportive work environment. This position offers the opportunity to lead a passionate team, contribute to the operational success of the hotel, and ensure every guest enjoys a clean, safe, and comfortable stay. Apply today to take the next step in your hospitality career with Holiday Inn Express Loma Linda.