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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $22.50
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
TradeWinds Resort is a premier hospitality destination located on the stunning St. Pete Beach along the Gulf Coast. Renowned for its welcoming atmosphere and exceptional guest services, TradeWinds Resort has been consistently recognized as a Tampa Bay Times Top Workplace, reflecting its commitment to a positive work environment and employee satisfaction. The resort comprises two distinct destination properties situated just a short stroll apart, providing guests with diverse experiences from beachside relaxation to vibrant resort amenities. This establishment prides itself on blending the natural beauty of the Gulf Coast with outstanding accommodations and services that cater to a wide range... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years hotel housekeeping or related experience
- Proven supervisory skills
- Proficient with Microsoft Office or similar software
- Ability to work flexible hours including weekends and holidays
- Physical capability to lift up to 50 pounds occasionally
- Excellent interpersonal and communication skills
- Strong organizational skills
- Ability to maintain confidentiality and professionalism
- Commitment to high standards of cleanliness and guest service
- Ability to handle multiple tasks simultaneously
- Willing to participate in ongoing training and development
- Must pass background check and drug screening
- Must be legally authorized to work in the country.
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field
- Or a 4-year college degree
- Or a 2-year college degree with 1 or more years of related experience
- Supervisory experience required
- Proficient in Windows, approved spreadsheets, and word processing
- Able to work long hours when needed
- Capable of exerting medium physical effort
- Effective verbal and written communication skills
- Skilled in listening and clarifying concerns
- Ability to multitask and prioritize
- Friendly and service-oriented attitude
- Willingness to attend all required meetings and trainings
- Participation in management on duty coverage
- Ability to use mobile devices for communication
- Regular attendance in compliance with company standards
- Maintains high standards of personal appearance
- Compliance with safety and operational regulations
- Proactive in problem identification and resolution
- Able to evaluate complex information and data.
Job Duties
- Ensure employees are attentive, friendly, helpful, and courteous at all times
- Respond to guest requests, problems, complaints, and accidents with efficiency and courtesy
- Motivate, coach, counsel, and discipline housekeeping personnel following company SOPs
- Maintain scheduled cleaning programs and detailed checklists for positions
- Assist in equipment maintenance and control
- Ensure compliance with corporate risk management standards
- Manage large guestroom turns efficiently
- Prepare and conduct housekeeping interviews following SOPs
- Develop employee morale and training
- Inspect rooms daily with supervisors
- Assist Director of Housekeeping in inspecting VIP rooms prior to arrival
- Ensure public areas, guest rooms, and back-of-house areas meet cleaning standards
- Order and maintain housekeeping and laundry supplies
- Conduct monthly and quarterly inventories
- Ensure guest privacy and security by following procedures
- Monitor and submit work orders to Engineering and ensure completion
- Conduct pre-shift meetings for room attendants and housemen
- Respond to emergencies using MSDS information
- Balance and clear room status nightly
- Review staff worked hours for payroll submission
- Prepare employee schedules based on business needs and budget
- Maintain SOPs for purchase orders and invoice vouchering
- Promote communication with managers, employees, and other departments
- Implement all hotel policies and house rules
- Ensure sign off of service standards by staff
- Use pagers and radios professionally with proper etiquette
- Manage and organize large turnover days including group check-ins and check-outs
- Monitor out-of-order and discrepant rooms
- Maintain communication with Guest Services
- Monitor and act on special guest requests
- Attend weekly staff meetings and provide training
- Maintain and monitor lost and found procedures
- Manage house key control system
- Participate in monthly team meetings
- Focus department efforts on guest service and audit scores
- Review housekeeping and guest request logs daily
- Maintain organized filing systems for documentation
- Use telephone and computer systems for reporting room status
- Record and review valet laundry
- Securely store and issue supplies
- Ensure biannual maintenance and cleaning projects are completed
- Ensure overall guest satisfaction.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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