Housekeeping Manager

Clearwater, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $22.50

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

TradeWinds Resort is a premier hospitality destination located on the stunning St. Pete Beach along the Gulf Coast. Renowned for its welcoming atmosphere and exceptional guest services, TradeWinds Resort has been consistently recognized as a Tampa Bay Times Top Workplace, reflecting its commitment to a positive work environment and employee satisfaction. The resort comprises two distinct destination properties situated just a short stroll apart, providing guests with diverse experiences from beachside relaxation to vibrant resort amenities. This establishment prides itself on blending the natural beauty of the Gulf Coast with outstanding accommodations and services that cater to a wide range of guests, from leisure travelers to families and business visitors. TradeWinds Resort is a beacon of hospitality excellence, emphasizing both guest satisfaction and operational efficiency across all departments.

The role of Housekeeping Manager at TradeWinds Resort is pivotal in maintaining the high standards of cleanliness and guest service that the resort is known for. This management position is full-time and involves overseeing the entire Housekeeping Department to ensure operations run smoothly, efficiently, and in accordance with both company policies and industry best practices. The Housekeeping Manager is responsible not only for maintaining a clean and safe environment for guests throughout their stay but also for motivating, coaching, and managing the housekeeping staff. This includes implementing training programs, managing schedules based on business forecasts and payroll budgets, and ensuring compliance with safety and quality standards. The position requires strong leadership skills, exceptional organizational abilities, and an attentive, guest-oriented mindset. The ideal candidate will be capable of handling multiple priorities including guest requests, staffing issues, inventory management, adherence to risk management protocols, and maintaining communication with all hotel departments. Additionally, the Housekeeping Manager will play a key role in contributing to guest service scores by ensuring the department’s seamless functioning and positively impacting the overall guest experience. This position demands accountability, professionalism, and a proactive approach to problem-solving to uphold the resort's reputation for excellence.

Job Requirements

High school diploma or equivalent
Minimum of 2 years hotel housekeeping or related experience
Proven supervisory skills
Proficient with Microsoft Office or similar software
Ability to work flexible hours including weekends and holidays
Physical capability to lift up to 50 pounds occasionally
Excellent interpersonal and communication skills
Strong organizational skills
Ability to maintain confidentiality and professionalism
Commitment to high standards of cleanliness and guest service
Ability to handle multiple tasks simultaneously
Willing to participate in ongoing training and development
Must pass background check and drug screening
Must be legally authorized to work in the country.

Job Qualifications

At least 2 years of progressive experience in a hotel or related field
Or a 4-year college degree
Or a 2-year college degree with 1 or more years of related experience
Supervisory experience required
Proficient in Windows, approved spreadsheets, and word processing
Able to work long hours when needed
Capable of exerting medium physical effort
Effective verbal and written communication skills
Skilled in listening and clarifying concerns
Ability to multitask and prioritize
Friendly and service-oriented attitude
Willingness to attend all required meetings and trainings
Participation in management on duty coverage
Ability to use mobile devices for communication
Regular attendance in compliance with company standards
Maintains high standards of personal appearance
Compliance with safety and operational regulations
Proactive in problem identification and resolution
Able to evaluate complex information and data.

Job Duties

Ensure employees are attentive, friendly, helpful, and courteous at all times
Respond to guest requests, problems, complaints, and accidents with efficiency and courtesy
Motivate, coach, counsel, and discipline housekeeping personnel following company SOPs
Maintain scheduled cleaning programs and detailed checklists for positions
Assist in equipment maintenance and control
Ensure compliance with corporate risk management standards
Manage large guestroom turns efficiently
Prepare and conduct housekeeping interviews following SOPs
Develop employee morale and training
Inspect rooms daily with supervisors
Assist Director of Housekeeping in inspecting VIP rooms prior to arrival
Ensure public areas, guest rooms, and back-of-house areas meet cleaning standards
Order and maintain housekeeping and laundry supplies
Conduct monthly and quarterly inventories
Ensure guest privacy and security by following procedures
Monitor and submit work orders to Engineering and ensure completion
Conduct pre-shift meetings for room attendants and housemen
Respond to emergencies using MSDS information
Balance and clear room status nightly
Review staff worked hours for payroll submission
Prepare employee schedules based on business needs and budget
Maintain SOPs for purchase orders and invoice vouchering
Promote communication with managers, employees, and other departments
Implement all hotel policies and house rules
Ensure sign off of service standards by staff
Use pagers and radios professionally with proper etiquette
Manage and organize large turnover days including group check-ins and check-outs
Monitor out-of-order and discrepant rooms
Maintain communication with Guest Services
Monitor and act on special guest requests
Attend weekly staff meetings and provide training
Maintain and monitor lost and found procedures
Manage house key control system
Participate in monthly team meetings
Focus department efforts on guest service and audit scores
Review housekeeping and guest request logs daily
Maintain organized filing systems for documentation
Use telephone and computer systems for reporting room status
Record and review valet laundry
Securely store and issue supplies
Ensure biannual maintenance and cleaning projects are completed
Ensure overall guest satisfaction.