Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
American Airlines Credit Union membership eligible
Fitness Center Membership eligible
Discount Hotel Rooms at MCR hotels
Employee assistance program
Weekly paydays
Dental Insurance
Vision Insurance
Health Insurance
Health savings account
Flexible spending account
Disability insurance
Life insurance
Paid Personal Days
paid sick days
Paid holidays
401(k) plus match
Roth 401(k)
Job Description
American Airlines - The Landing at Skyview 6 is a hospitality establishment operated under the portfolio of MCR, which is recognized as the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has its corporate offices located in New York City, Dallas, Chicago, and Richmond, Virginia. With a robust portfolio valued at $5.0 billion, MCR manages 148 premium-branded hotels comprising over 22,000 guestrooms spread across 37 states and 106 cities. The company employs more than 7,000 team members nationwide and operates hotels under several internationally recognized brands including 9 Marriott brands and 8 Hilton brands, alongside various unflagged independent hotels.
MCR has built a strong reputation for excellence and innovation in the hospitality industry. It has been honored as one of Fast Company’s 10 Most Innovative Travel Companies of 2020. Furthermore, it is a three-time recipient of the Marriott Partnership Circle Award, the highest accolade presented to Marriott’s owner and franchise partners, and also a recipient of the Hilton Legacy Award for Top Performer. Its projects include landmark developments such as the TWA Hotel at New York’s JFK Airport, which has garnered prestigious awards including the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award, the highest distinction from the AIA.
The Housekeeping Manager role at The Landing at Skyview 6 involves the comprehensive management and supervision of the Housekeeping department under the direction of the Executive and Assistant Executive Housekeepers. This position is pivotal in supporting daily departmental operations and ensuring superior cleanliness and hospitality standards across the property. The Housekeeping Manager is heavily involved in human resource functions including recruiting, training, scheduling, counseling, and performance appraisal of staff. They are responsible for enforcing property policies fairly and consistently, maintaining compliance with housekeeping standards and procedures, and ensuring all disciplinary actions and documentation are properly handled in accordance with these policies.
Additionally, the Housekeeping Manager must understand the broader operational impacts of the department, analyzing daily and weekly occupancy reports to efficiently plan and allocate resources. They oversee supply and storage areas, conducting regular tours and managing monthly and daily inventories of cleaning supplies, linens, and chemicals, ensuring usage complies fully with OSHA guidelines. Key responsibilities include guaranteeing team members have the needed supplies, equipment, and uniforms, observing behaviors and providing performance feedback, assisting with inspections of guestrooms, meeting rooms, and public spaces, and maintaining open communication with the Front Office regarding the status of housekeeping operations.
The role also requires maintaining and evaluating cleaning standards, reporting maintenance issues promptly, and driving the overall upkeep and cleanliness of the facility. Participation in departmental meetings and clear communication about goals and operational procedures form an essential part of the position. The Housekeeping Manager is tasked with addressing guest complaints, providing timely resolutions, and communicating operational progress to the Executive Housekeeper. This role demands flexibility, including availability for days, nights, holidays, and weekends to meet hotel demands. Physical requirements include the ability to sit, stand, walk, bend, use hands for handling objects or tools, and lift up to 25 pounds while remaining on feet for most of the shift.
Joining MCR and American Airlines affords the Housekeeping Manager not only a prominent role in a reputable and award-winning hospitality company but also a comprehensive package of benefits and career advancement opportunities, including health benefits, retirement plans, paid time off, and more. This position offers a unique chance to work within a dynamic team dedicated to delivering exceptional guest experiences in an esteemed hotel environment.
MCR has built a strong reputation for excellence and innovation in the hospitality industry. It has been honored as one of Fast Company’s 10 Most Innovative Travel Companies of 2020. Furthermore, it is a three-time recipient of the Marriott Partnership Circle Award, the highest accolade presented to Marriott’s owner and franchise partners, and also a recipient of the Hilton Legacy Award for Top Performer. Its projects include landmark developments such as the TWA Hotel at New York’s JFK Airport, which has garnered prestigious awards including the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award, the highest distinction from the AIA.
The Housekeeping Manager role at The Landing at Skyview 6 involves the comprehensive management and supervision of the Housekeeping department under the direction of the Executive and Assistant Executive Housekeepers. This position is pivotal in supporting daily departmental operations and ensuring superior cleanliness and hospitality standards across the property. The Housekeeping Manager is heavily involved in human resource functions including recruiting, training, scheduling, counseling, and performance appraisal of staff. They are responsible for enforcing property policies fairly and consistently, maintaining compliance with housekeeping standards and procedures, and ensuring all disciplinary actions and documentation are properly handled in accordance with these policies.
Additionally, the Housekeeping Manager must understand the broader operational impacts of the department, analyzing daily and weekly occupancy reports to efficiently plan and allocate resources. They oversee supply and storage areas, conducting regular tours and managing monthly and daily inventories of cleaning supplies, linens, and chemicals, ensuring usage complies fully with OSHA guidelines. Key responsibilities include guaranteeing team members have the needed supplies, equipment, and uniforms, observing behaviors and providing performance feedback, assisting with inspections of guestrooms, meeting rooms, and public spaces, and maintaining open communication with the Front Office regarding the status of housekeeping operations.
The role also requires maintaining and evaluating cleaning standards, reporting maintenance issues promptly, and driving the overall upkeep and cleanliness of the facility. Participation in departmental meetings and clear communication about goals and operational procedures form an essential part of the position. The Housekeeping Manager is tasked with addressing guest complaints, providing timely resolutions, and communicating operational progress to the Executive Housekeeper. This role demands flexibility, including availability for days, nights, holidays, and weekends to meet hotel demands. Physical requirements include the ability to sit, stand, walk, bend, use hands for handling objects or tools, and lift up to 25 pounds while remaining on feet for most of the shift.
Joining MCR and American Airlines affords the Housekeeping Manager not only a prominent role in a reputable and award-winning hospitality company but also a comprehensive package of benefits and career advancement opportunities, including health benefits, retirement plans, paid time off, and more. This position offers a unique chance to work within a dynamic team dedicated to delivering exceptional guest experiences in an esteemed hotel environment.
Job Requirements
- Must have employment eligibility in the U.S.
- strong command of the English language both spoken and written
- bi-lingual skills a plus but not required
- demonstrated ability to work collaboratively and communicate effectively across diverse cultures and backgrounds
- proficiency in MS Outlook and Excel
- high school or equivalent education required
- bachelor’s degree preferred with emphasis in hospitality
- minimum 1 year housekeeping management experience in full-service hotel or related field
- must be able to work variable schedule including days nights holidays and weekends
- regularly required to sit stand walk bend and use hands
- must be able to lift up to 25 lbs and work majority of shift on feet
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree preferred especially in hospitality
- minimum of 1 year housekeeping management experience in a full-service hotel or related field
- proficiency in MS Outlook and Excel
- strong command of English both spoken and written
- ability to work collaboratively with diverse groups and communicate effectively
Job Duties
- Performs human resource functions for staff including recruiting training scheduling counseling and appraising performance
- ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to policy
- ensures compliance with all housekeeping policies standards and procedures
- plans and anticipates business needs by reading and interpreting daily weekly occupancy report
- performs supervision of supply and storage areas by conducting tours and managing inventories
- ensures employee usage of chemicals and equipment complies with OSHA guidelines
- ensures team members have proper supplies equipment and uniforms
- observes team behaviors and provides feedback
- assists with inspection program for guestrooms meeting rooms and public spaces
- communicates effectively with Front Office regarding house status
- maintains and evaluates cleanliness standards and communicates areas needing attention
- reports maintenance concerns and evaluates upkeep of the facility
- participates in departmental meetings and communicates departmental goals
- responds to and handles guest problems and complaints
- communicates effectively with Executive Housekeeper about progress and issues
- participates in required manager on duty coverage as scheduled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
