Housekeeping Manager

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $85,000.00 - $90,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Employer-paid life insurance

long-term disability insurance

Flexible spending account

Aflac short-term disability options

401(k) with Company Match

Family care with urbansitter membership

Generous paid time off policy

Education tuition reimbursement

Yearly performance review

Discretionary bonus opportunities

Coaching programs

Job Description

Skywalker is a distinguished hospitality establishment renowned for its meticulous attention to detail and exceptional guest experiences. Positioned at the forefront of the luxury hospitality industry, Skywalker is committed to providing an unparalleled level of service and sophistication across all its guest suites and public spaces. The company prides itself on maintaining pristine cleanliness, elegant aesthetics, and a welcoming environment that embodies excellence and comfort for every guest. As a prominent player in the hospitality sector, Skywalker focuses on seamless coordination and operational efficiency, integrating various departments to ensure a flawless guest journey from arrival to departure. The company fosters a culture of professionalism, teamwork, and continuous improvement, attracting dedicated individuals passionate about delivering superior hospitality services. Skywalker's reputation is built on a foundation of high-quality standards, innovative practices, and an unwavering commitment to guest satisfaction, making it a preferred choice for discerning travelers and guests seeking luxury accommodations.

The role of Housekeeping Manager at Skywalker is a critical leadership position responsible for overseeing all housekeeping operations throughout the property. This role mandates maintaining exceptional cleanliness, impeccable organization, and the highest aesthetic standards in every guest suite and public area, including outdoor spaces and back-of-house facilities. The Housekeeping Manager works closely with the front of house team to uphold a culture of discreet, anticipatory service, ensuring guests experience comfort and sophistication at every visit. This hands-on leader is tasked with building and mentoring high-performing teams, implementing rigorous quality standards, and embodying the Skywalker brand’s ethos of service excellence. The Housekeeping Manager’s duties encompass guest room preparation, deep cleaning oversight, maintenance scheduling, procurement of amenities, and managing all housekeeping storage areas. Additionally, this role extends to managerial responsibilities over contract workforce management, scheduling, training, and quality control, fostering continuous improvement in service delivery. The position requires collaboration with multiple departments, managing budgets, conducting property inspections, and ensuring operational readiness for internal and external site reviews. The ideal candidate will demonstrate proactivity, organizational acumen, strong communication skills, and the ability to support cross-functional teams. Skywalker offers an attractive annual salary range between 85,000 to 90,000 dollars, along with comprehensive benefits, making the Housekeeping Manager an esteemed and rewarding role within the company.

Job Requirements

2+ years proven experience in hospitality
strong work ethic
self-starting personality with an even disposition and decorum
maintain a professional appearance and manner at all times
can communicate well with guests
willing to cross lanes and support co-workers with their job duties and be a team player
ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations
lifting may include equipment or furniture weighing up to 50 lbs with or without reasonable accommodations
ability to comprehend and follow instructions from supervisor
must have the ability to communicate in English, bonus if able to speak Spanish
strong organizational skills and attention to detail
excellent written and verbal communication skills
maintain professional appearance and manner at all times
can communicate with guests

Job Qualifications

2+ years proven experience in hospitality management or a related field
experience managing housekeeping teams and contractors
demonstrated ability to lead and mentor staff
strong knowledge of cleaning standards and household maintenance
proficiency in budgeting and financial management
excellent communication and interpersonal skills
ability to conduct training and implement standard operating procedures
hands-on approach with problem-solving abilities
familiarity with procurement and inventory management
ability to work collaboratively across departments
proactive and detail-oriented mindset

Job Duties

suite set up, furniture install, textiles, all pre arrival duties
schedule, oversee and inspect deep cleaning
manage room upkeep and preventative maintenance for all site inspections, internal and external
procurement and management of all guest room amenities, housekeeping tools and equipment
management of all housekeeping storage areas throughout property
regular inspection of unoccupied suites, identifying and reporting maintenance needs
oversees all public area, outdoors, back of house areas including offices, winery, spa, gym, treatment rooms, theaters, dining locations indoors and outdoors
daily site check of all public and BOH areas
assign work duties and inspect work for conformance to prescribed standards of cleanliness
manages regular cleaning schedules, deep cleans and maintenance of both common and private spaces
investigates complaints regarding housekeeping service and equipment, and takes corrective action
coordinates work activities in support of the operations of all other departments
quality check and update standards and procedures for work of housekeeping staff as needed
conducts training to ensure policy compliance, work procedures, and to demonstrate use and maintenance of equipment
make recommendations to improve service and ensure more efficiency whenever possible
attend staff meetings to discuss events, successes and opportunities
issues supplies and equipment to workers
performs cleaning duties in cases of emergency or staff shortage
recruit and train new hires
develop and implement guidelines and control procedures for purchasing and receiving areas
conduct daily property inspections
manage budgeting and finances, ensuring timely submittal and accuracy of housekeeping related invoices, keeping costs to a minimum
maintaining inventory of all furnishings and equipment as well as regular stock reviews to ensure adequate cleaning supplies
continuous training of staff in cleaning and household standards through the property
daily management of contractor staff including scheduling and onsite supervision
hands on support with winery, valet, F&B, service, spa support, rooming, wine shipments, florals, meeting set up as needed
support guest inn and operation as needed
proactive and able to anticipate situations before they arise
other duties as assigned