Housekeeping Lobby Attendant

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $1.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Equal opportunity employer

Job Description

This job opening is with a reputable hotel known for its commitment to providing exceptional hospitality and maintaining high standards of cleanliness and guest service. The hotel operates in a highly competitive market, ensuring a warm and welcoming environment for all guests. Emphasizing comfort, safety, and attentiveness, the hotel strives to create memorable experiences for visitors through meticulous attention to detail in every aspect of service delivery. With a well-established presence in the hospitality industry, this organization values professionalism, teamwork, and continual improvement, making it an excellent workplace for individuals aspiring to build a career in hotel services.

The role of Lobby Attendant is critical in upholding the cleanliness and overall ambiance of the hotel's lobby and public areas, including the outside front entrance. This position directly contributes to enhancing the first impression guests have of the hotel by maintaining impeccable public spaces and providing a professional and hospitable atmosphere at all times. The Lobby Attendant will be responsible for a wide range of cleaning duties, including restrooms, floors, furniture, and other high-traffic surfaces. In addition to cleaning tasks, the attendant is expected to respond promptly to guest requests and assist in ensuring safety and security by reporting suspicious activities and maintaining emergency readiness.

This full-time role requires a dedicated professional with excellent organizational skills, attention to detail, and a customer-focused attitude. The position does not include supervisory responsibilities but is integral to the smooth operation of the hotel’s daily functions. Employees in this role will benefit from working in a supportive environment that emphasizes equal opportunity and values every team member's contributions. Overall, this position offers a rewarding opportunity to work in a dynamic setting where guest satisfaction and cleanliness standards are paramount. The hotel supports career development and offers a fair employment package consistent with industry standards.

Job Requirements

High school diploma or equivalent
Ability to perform thorough cleaning duties
Excellent written and verbal communication skills
Excellent organizational skills and attention to detail
Knowledge of customer and personal service principles and processes
Ability to lift up to 15 pounds
Prolonged periods of walking, standing, and sitting
Previous experience preferred

Job Qualifications

High school diploma or equivalent
Previous experience preferred
Excellent written and verbal communication skills
Excellent organizational skills and attention to detail
Knowledge of principles and processes for providing customer and personal services
Any combination of education and experience that provides the required knowledge, skills, and abilities

Job Duties

Thoroughly clean all public and employee restrooms areas including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents, and floors
Adhere to cleaning procedures and instructions for the use of cleaning agents
Thoroughly dust all furniture, pictures, and shelves in all public areas
Thoroughly clean and polish all metal surfaces applying pressure in repeated motion
Clean ashtrays and empty trash
Clean the inside and outside of the trash can
Maintain the cleanliness of the floors including sweeping, mopping, buffing, polishing
Walk the parking lot picking up all trash
Maintain carpets and upholstery
Restock restrooms and employee restrooms
Respond to guest requests
Complete maintenance work orders and deliver them to supervisors and management promptly
Turn in all lost and found items in accordance with lost and found procedures
Clean employee locker room twice daily
Vacuum all public areas
Maintain cleanliness of the outside of the building including mopping, sweeping all glass entrance doors and carpets
Monitor elevator cleanliness
Clean the fitness and business center including equipment and mirrors
Report all suspicious persons or activities and hazardous conditions to safety and security department
Provide general public assistance, instruction, and guidance for guest and employee safety in fire or other emergencies
Perform other related duties as assigned