Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
The Pueblo of Sandia is a distinguished four-star resort community known for its commitment to cultural heritage, exceptional service, and fostering a thriving environment for both guests and employees. Situated within a vibrant and culturally rich setting, the resort is dedicated to providing outstanding hospitality experiences while maintaining the highest standards of integrity, fairness, collaboration, communication, and recognition. The Pueblo of Sandia values a qualified and motivated workforce that contributes to the ongoing success and reputation of the resort, making it a desirable workplace for individuals passionate about hospitality and guest service. The resort's housekeeping department plays a pivotal role... Show More
Job Requirements
- Two years of housekeeping experience including one year supervisory experience
- Must be able to speak basic English
- High School diploma or GED equivalent required
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
Job Qualifications
- Two years of housekeeping experience including one year supervisory experience
- High School diploma or GED equivalent
- Ability to speak basic English
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to be detail oriented
- Ability to supervise and evaluate staff
- Ability to maintain proper security key control procedures for guest rooms
- Ability to read and comprehend safety procedures and instructions
- Ability to use cleaning supplies and equipment
- Ability to deal effectively and professionally with the general public
Job Duties
- Inspect guest rooms hallways and public areas immediately correcting any deficiencies
- Inspect and evaluate workers' performance to ensure quality service and compliance with housekeeping specifications are met and ensure all departures are completed by check in
- Submit all maintenance issues into the EAM system on the cell phone
- Assist Housekeeping Supervisor with opening the house and other office duties
- Ensure each staff member is following all safety precautions
- Ensure all team members receive proper training on departmental operational procedures and functions
- Resolve customer complaints regarding worker performance and services rendered
- Inspect work areas and operating equipment to ensure conformance to established standards
- Assist with cleaning and shampooing of all carpets on assigned floors
- Attend and complete all required department training including bio clean up carpet shampooing equipment safety and proper use of cleaning agents and chemicals
- Assist Housekeeping Supervisor or Housekeeping Manager with screening and interviewing applicants
- Routinely update team member's performance journals and assist with providing input for performance appraisals for all assigned team members
- Perform tasks of a Guest Room Attendant Turndown Attendant or House Person as needed to facilitate service
- Ensure all lost and found items have been delivered to the housekeeping office or front desk for guest pick up and properly logged and secured
- Ensure all guest room master keys and storage keys are checked out and returned properly at each shift
- Comply with all Housekeeping Public Areas as well as Global Standard Operating Procedures SOP's
- Serve as a mentor when assigned to train new inspector guest room attendant house person or turndown attendant using buddy system
- Report maintenance or hazardous issues when performing tasks
- Provide proper customer service by assisting external internal guests with questions or requests
- Check computer rooming system midday for any early outs
- Create environment of teamwork by communicating common goals and showing appreciation for team members contributions and ongoing support
- Maintain punctual and regular attendance according to Attendance Policy for Pueblo Sandia
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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