Housekeeping Houseperson - Harrah's Joliet

Joliet, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid Time Off

Education Assistance

Team member discounts

Job Description

Caesars Entertainment is a globally recognized leader in the hospitality and entertainment industry, known for creating extraordinary experiences for their guests across a network of iconic casinos, resorts, and entertainment venues. With a rich history of innovation and excellence, Caesars stands at the forefront of the industry, delivering unforgettable moments through unparalleled service, world-class amenities, and a commitment to community and sustainability. The company operates a diverse portfolio of properties, each designed to immerse visitors in spectacular environments that inspire and connect people from all over the world. Their mission, vision, and values underscore their dedication to creating extraordinary experiences for guests and fostering a thriving, supportive workplace for their employees. Caesars is passionate about corporate social responsibility, emphasizing economic development, team wellbeing, and positive community impact through their People Planet Play framework.

This role, Houseperson and Room Attendant, represents an essential part of Caesars' commitment to delivering hotel guests an exceptional stay. Positioned as a dynamic duo reminiscent of Batman and Robin, these team members work together to maintain the comfort, cleanliness, and overall ambiance of the hotel’s guest rooms and public areas. With an hourly wage of $16.00 and a full-time employment status, this role offers a stable career opportunity within a celebrated hospitality environment. The successful candidate will be engaged in maintaining high standards of cleanliness using appropriate chemicals and equipment, managing linens, and ensuring all areas are orderly and guest-ready. The role involves a mix of physical tasks including cleaning, transporting supplies, and responding promptly to maintenance issues, all conducted with a positive attitude and a commitment to excellent, four-star service standards.

The Houseperson and Room Attendant are pivotal in creating a spotless and welcoming atmosphere that is central to the guest experience. Duties also extend to sorting and inspecting linens, managing laundry carts, and assisting with special projects as directed by supervisors. This teamwork-driven position demands the ability to work flexible shifts including mornings, nights, weekends, and holidays, supporting the hotel’s busiest periods. The role requires physical stamina, a keen eye for detail, and a safety-conscious approach when handling cleaning chemicals and equipment. Caesars fosters a culture of inclusion and respect, encouraging team members to embody the company values of blazing the trail, winning together, and being all-in on service. Beyond day-to-day responsibilities, this position offers a pathway to be part of a family-oriented team that prioritizes guest hospitality and employee development in a vibrant and supportive environment.

Job Requirements

High school diploma or equivalent required
Must be 18 years of age
Ability to read and communicate verbally in English and Spanish is a plus
Possess initiative and high energy level
Prior heavy duty cleaning experience preferred
Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
Must be self-motivated and detail oriented
Must be open minded and willing to learn
Must be able to work a flexible schedule including nights, weekends and holidays
Position requires 10% sitting, 30% standing, 60% walking
Must be able to lift up to 75 lbs. and carry objects weighing up to 75 lbs.
Requires very frequent bending, pushing, twisting, kneeling, climbing, stooping and reaching overhead
Must be able to respond to touch, speech, smell, aural and visual cues
Must be able to work in an area containing secondary smoke
Work involves contact with cleaning solvent and chemicals
Must have the manual dexterity to operate cleaning equipment and machines
Must be able to work in a fast-paced environment involving constant internal and external customer contact

Job Qualifications

High school diploma or equivalent
Ability to read and communicate verbally in English
Ability to communicate verbally in Spanish is a plus
Prior heavy duty cleaning experience preferred
Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
Must be self-motivated and detail oriented
Must be open minded and willing to learn
Must be able to work a flexible schedule including nights, weekends and holidays

Job Duties

Maintains an upbeat and positive attitude
Ensures a fun-filled and exciting environment where the flawless delivery and execution of four-star service is paramount
Uses appropriate cleaning chemicals utilizing all established safety procedures
Operates housekeeping cleaning equipment including carpet/floor care tools as assigned
Cleans hotel hallways as assigned
Picks up linens and garbage from housekeeping carts throughout the day
Ensures storage areas are stocked properly
Transports and supplies linens
Is responsible for the removal of all foreign materials from linens and uniforms
Disposes of foreign materials in accordance with established procedures
Sorts soiled laundry based on type and degree of soil
Inspects all linen for quality, checking for stains, wrinkles, and overall fabric condition/appearance
Hangs garments on racks
Pulls/pushes full and empty laundry carts and bell carts
Transports glassware to and from kitchens for cleaning
Performs special projects assigned by supervisors
Responsible for ensuring room key security by following prescribed security procedures
Reports all repairs needed in all assigned work areas
Ensures that superior guest service is provided through 'Fast, Flawless, and Spotless' service standards
Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
Adheres to all regulatory, company and department policies and procedures
Exemplify our core values, family style service, our mission and vision
Physically stock and maintain linen and supply rooms
Completes all other duties as assigned
Picks up and delivers room service orders and adheres to all service standards policies