Housekeeping Houseperson (FT)

Pacific Hospitality Group is a distinguished hospitality company known for its owner/operator approach which offers unique value propositions to both investors and team members. As a family-focused company, Pacific Hospitality Group is dedicated to long-term investments that allow the business and its team to thrive over time. Their guiding vision is to enrich people’s lives by providing memorable experiences, giving back to the communities they serve, and honoring God in everything they undertake. With a strong commitment to sustainable growth and value creation, the company stands on a solid foundation of principles including integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, adaptability to change, humility, respect, and fulfillment. These core values ensure a workplace environment where employees feel supported, motivated, and part of a larger mission.

The Houseperson role at Pacific Hospitality Group is a crucial position that directly supports the upkeep and cleanliness of all public areas within the hotel setting. This position involves comprehensive cleaning duties such as sweeping, mopping, scrubbing, vacuuming, and steam cleaning of carpeted areas. The houseperson also takes care of floor maintenance duties, including stripping, sealing, finishing, and polishing various floors to keep them in pristine condition. This role goes beyond basic cleaning and requires handling heavy-duty tasks such as washing walls, glass, and removing trash to uphold the highest standards of hygiene and presentation. The houseperson works closely with Room Attendants, assisting with bed stripping and linen collection, as well as restocking guest room supplies and linens. They also pay attention to details by dusting furniture, pictures, shelves, and polishing materials like wood and marble in public view areas, contributing to the ambiance and guest experience positively.

Safety and compliance are vital aspects of the job, requiring the houseperson to follow strict procedures when using chemical cleaners and power equipment to prevent damage and ensure personal and team safety. Critical responsibilities include maintaining public restrooms by thoroughly cleaning all fixtures and surfaces, emptying trash receptacles, and reporting replenishment needs. The houseperson also plays an essential role in guest satisfaction by promptly reporting any repairs, maintenance issues, or unusual incidents, such as theft or disruptive behavior, to management or security. This role demands punctuality and reliability, emphasizing the importance of being on time and present during scheduled work hours. Overall, the Houseperson position is designed to ensure that all guest-facing and back-of-house areas maintain a welcoming and spotless environment, reflecting Pacific Hospitality Group's commitment to excellence and guest satisfaction.