Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
Discounted parking at 8 a day
FREE daily meal
Discounted room rates with Choice Hotels
Percentage off restaurant dining at Firelake
employer paid accident insurance and HSA contribution
401(k) retirement plan
Employee assistance program
Paid vacation and sick time
8 Paid holidays
paid bereavement
paid floating holidays
Job Description
Choice Hotels International, Inc (NYSE: CHH) stands as one of the largest lodging franchisors globally and a prominent leader in both the midscale and extended stay categories, while also making significant strides in the upscale segment. With an expansive and diverse portfolio, Choice Hotels boasts over 7,400 hotels that encompass more than 625,000 rooms across 45 countries and territories worldwide. Their broad spectrum of 22 distinct brands offers travelers a wide variety of options that range from full-service upper upscale properties to economical midscale and extended stay accommodations, effectively meeting the needs of a diverse traveler base for numerous occasions.... Show More
Job Requirements
- Minimum one-year hospitality experience in housekeeping
- Willingness to work a flexible schedule including weekends and holidays
- Ability to follow instructions and communicate effectively
- Adherence to hotel policies and procedures
- Ability to stand, sit, and walk for extended periods
- Ability to lift, carry, or move up to 75 lbs
- Ability to use manual dexterity for common office equipment
- Commitment to providing excellent guest service
Job Qualifications
- Minimum one-year hospitality experience in housekeeping
- Strong attention to detail
- Commitment to exceptional guest service
- Ability to work independently or as part of a team
- Effective communication skills
- Familiarity with housekeeping equipment and standard operating procedures
- Ability to recognize situations requiring supervisory attention
- Willingness to participate in training programs
- Knowledge of hotel services and department operations
Job Duties
- Perform all shift checklist responsibilities and reporting requirements
- Be familiar with property, departments, hours of operation and services of the hotel
- Answer basic housekeeping related questions
- Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
- Properly maintain hotel keys and electronic cards (key control)
- Clean and stock linen closets
- Clean and vacuum hallways, including baseboards
- Turn in all lost and found items in accordance with lost and found procedures
- Maintain a clean and organized work area
- Dust light fixtures
- Pick up dirty linen from housekeeping closets and throw down the chute
- Strip rooms when needed and assist in 'pick up' of dirty linen
- Sort terry and linen into laundry carts after coming down the linen chute
- Put away supplies when received
- Ensure all trash from guest room floors is placed in dumpsters
- Run items to guest rooms, room attendants and supervisor
- Actively participate in housekeeping's 'deep clean' or 'preventive maintenance' programs
- Participate in all departmental meetings
- Carpet clean guest rooms and hallways when needed
- Participate in required training programs
- Report any damage, hazard repairs to immediate supervisor
- Help keep stock levels at par and maintain cleanliness of linen closets on floors
- Clean elevator tracks on all guest elevators
- Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
- Familiar with frequently used Standard Operations Procedures
- Knowledge of how to operate all Housekeeping Equipment
- Recognize situations that require immediate supervisory attention
- Create 100% guest satisfaction by providing the Radisson experience through genuine hospitality and exceeding guest expectations
- Give personal attention, take personal responsibility, and use teamwork when providing guest service
- Listen, apologize with empathy, find a solution, and follow through when resolving guest problems
- Provide Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assume responsibility to notice when the guest is not satisfied and use best judgment for 100% guest satisfaction
- Perform other duties required to provide service brand behavior and genuine hospitality
- Perform other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Job Location
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