Housekeeping Dispatcher Lead - Anglers (Springfield)

Bass Pro Shops is a renowned retail company specializing in outdoor recreation merchandise, including hunting, fishing, camping gear, and apparel. It is widely recognized for its commitment to quality products and excellent customer service. Bass Pro Shops operates not only as a retail giant but also emphasizes creating memorable guest experiences in its stores and affiliated resorts. One of its notable affiliates, Big Cedar Lodge, offers a unique blend of rustic charm and modern amenities, providing guests with an exceptional vacation destination that embodies the spirit of the great outdoors.

The Housekeeping Coordinator role at Bass Pro Shops, specifically associated with Big Cedar Lodge, is a pivotal position aimed at overseeing and coordinating the daily work assignments of Room Attendants. This role operates under the guidance of the Director of Housekeeping, Executive Housekeeper, and Assistant Executive Housekeepers. The position is full time and offers a comprehensive range of benefits, making it an attractive opportunity for candidates who value stability and employee welfare.

The Housekeeping Coordinator is responsible for ensuring that service standards are met while maintaining a high level of guest satisfaction and team efficiency. A key aspect of the position is the attention to detail and guest assistance, which requires the candidate to be punctual, thorough yet efficient, and eager to learn. The Coordinator prepares daily paperwork for all housekeeping associates, communicates internally with multiple departments such as the Front Office, Engineering, and Laundry, and organizes associate work duties to guarantee that administrative tasks are also completed effectively. This role demands strong organizational skills as the Coordinator manages weekly scheduling, maintains attendance records, and acts as the primary contact for departmental issues such as Hot-Sos.

Success in this role hinges on an individual’s ability to prioritize responsibilities, communicate clearly, and exhibit a proactive approach to problem-solving within the housekeeping department. The position includes leadership elements, requiring the candidate to work closely with Lead Room Attendants to prioritize room cleaning and support the overall operational flow. Physical demands include the ability to lift and move significant weight and withstand various environmental conditions, emphasizing that the role is active and hands-on.

Bass Pro Shops offers a supportive work environment that fosters growth and development within its team members. Employees benefit from discounts on retail merchandise, access to the company’s restaurants, resorts, and conservation attractions. The organization is dedicated to diversity and inclusion, offering equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. The Housekeeping Coordinator plays an essential role in maintaining the outstanding reputation of Bass Pro Shops and Big Cedar Lodge as leaders in guest service and hospitality management.