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Housekeeping Coordinator

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $30.00 - $33.00
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Work Schedule

Weekend Shifts
Fixed Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
recognition programs

Job Description

Four Seasons is a distinguished global hospitality company known for its dedication to providing exceptional luxury experiences to guests worldwide. Rooted in a culture that values its people deeply, Four Seasons is powered by a collective of talented and motivated individuals who strive continually to enhance their skills and foster an environment of respect and care. This commitment reflects in their guest services, where luxury is delivered with genuine heart and a focus on creating lasting impressions for all who interact with the brand. Employees at Four Seasons are encouraged to push themselves to new heights and build meaningful relationships, which translates to a world-class guest experience that is recognized around the globe.

At the Four Seasons Hotel New York Downtown, an architectural icon situated in the vibrant heart of Lower Manhattan’s TriBeCa district, this legacy of excellence continues. This hotel blends sophisticated urban style with a rich cultural atmosphere, offering guests an inspiring and diverse environment. Here, guests are invited to rejuvenate with luxurious amenities such as a globally inspired spa featuring a heated indoor pool or enjoy fine dining experiences at CUT, led by renowned celebrity chef Wolfgang Puck. The Four Seasons Hotel New York Downtown is proud to be recognized as a Forbes 5 Star Hotel, Forbes 5 Star Spa, and AAA 5 Diamond Hotel, setting the standard for luxury lifestyle experiences in New York City.

The Housekeeping Coordinator position at Four Seasons Hotel New York Downtown embodies the ethos of the brand and plays a pivotal role in supporting the housekeeping and front office teams to ensure exceptional guest satisfaction. Reporting to the Housekeeping Management Team and Assistant Director of Rooms, the Coordinator is responsible for overseeing crucial administrative aspects of the Rooms Division. This dynamic role requires a proactive and organized professional who can manage multiple priorities effectively, coordinate between departments, and maintain high standards of communication and operational excellence.

This role is well-suited for someone enthusiastic, optimistic, and deeply invested in team success. The Housekeeping Coordinator fosters inclusion, embraces diversity, and is client-obsessed, always seeking opportunities to build meaningful connections and deliver top-tier service. They possess strong organizational skills, are adept at using relevant property management and organizational tools such as UniFocus, ADP, and Opera systems, and can handle sensitive information with confidentiality. The Coordinator is integral in facilitating smooth internal communications, handling guest requests expeditiously, and supporting daily hotel operations to optimize guest experiences.

Employees at Four Seasons enjoy a collaborative and inclusive work environment where their contributions are valued and their growth supported. The hotel offers a world-class employee experience with the promise of recognition, career development opportunities, and a comprehensive benefits plan. The Housekeeping Coordinator position schedules an eight-hour shift with a requirement to work weekends and holidays, reflecting the continuous nature of the hospitality industry. Compensation ranges from $30 to $33 per hour, demonstrating competitive remuneration for a role that demands dedication to service excellence and operational coordination.

Join the Four Seasons Hotel New York Downtown team and become part of a luxury lifestyle icon dedicated to enriching the lives of employees, guests, and the community. This role offers the rare chance to contribute to a prestigious hotel’s ongoing success while developing a rewarding career in luxury hospitality.

Job Requirements

  • High school education or equivalent
  • At least one year of relevant work experience
  • Knowledge of front office operations preferred
  • Computer literacy including use of UniFocus, ADP, Opera systems preferred
  • Ability to communicate effectively in English
  • Able to work eight-hour shifts including weekends and holidays
  • Strong organizational and multitasking skills
  • Ability to maintain confidentiality
  • Demonstrated professionalism and integrity

Job Qualifications

  • High school education or equivalent experience
  • Minimum one year experience in a related position, preferably with Four Seasons or similar organization
  • Front office experience preferred
  • Ability to operate computer equipment
  • Familiarity with UniFocus, ADP, and Opera systems preferred
  • Excellent organizational skills
  • Proficiency in reading, speaking, and writing English

Job Duties

  • Utilize telephones adhering to Four Seasons standards
  • Properly use department forms ensuring legibility and clarity
  • Utilize computer systems relevant to Rooms Division
  • Oversee coordination of room attendants and house attendants, prioritizing tasks based on business levels and guest arrival/departure patterns
  • Review room blocking to maximize inventory use
  • Coordinate guest requests and trace priorities determined by VIP status or arrival times
  • Review guest reservations ensuring proper notes, specials, and traces are in place

Job Criteria

Experience

Mid Level (3-7 years)


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