Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $28.07
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
Complimentary stays
Free Meals
Uniform cleaning
Free parking
Job Description
Four Seasons Hotels and Resorts is a renowned global luxury hospitality company known for delivering exceptional guest experiences through personalized service and exquisite environments. With a commitment to creating impressions that last a lifetime, Four Seasons operates a network of properties across major cities and resort destinations worldwide. The brand emphasizes a world-class employee experience and company culture, driven by a team of dedicated individuals focused on elevating service standards and fostering genuine connections. Four Seasons believes that life is enriched when people truly connect to one another and their surroundings, which is reflected in its approach to guest services and employee engagement.
Located in the vibrant heart of Silicon Valley, Four Seasons Hotel Silicon Valley epitomizes innovative hospitality amidst a dynamic business and cultural hub. This contemporary property connects guests to the region's technological legacy, sports arenas, music venues, and local artistic adventures. The hotel offers an inventive approach to events, seasonal experiences, lifestyle facilities, and culinary craftsmanship, making it an ultimate urban getaway destination. It prides itself on maintaining the highest standards of luxury and personalized service, embracing a philosophy of welcoming all guests with warmth and respect, ensuring every individual feels recognized and valued.
Currently, Four Seasons Hotel Silicon Valley is seeking a dedicated Housekeeping Coordinator to support and coordinate daily housekeeping operations. This role plays a crucial part in upholding the hotel's esteemed standards by ensuring guest rooms and public spaces meet or exceed expectations for cleanliness and presentation. The Housekeeping Coordinator serves as an essential communication hub within the department, managing guest requests and interdepartmental coordination efficiently via multiple platforms including telephone, messaging applications, and email.
Key responsibilities include prioritizing guest and housekeeping tasks, coordinating activities among room attendants and house attendants, and ensuring the timely update and accuracy of room status through systems such as PMS and HotSOS. The coordinator handles maintenance work orders in conjunction with engineering services, manages guest laundry requests with accurate charge postings, and provides administrative assistance as needed. This position also demands a proactive approach to responding to hotel safety and emergency situations, ensuring the well-being of guests and staff alike.
Ideal candidates will have at least one year of experience in housekeeping or rooms division roles, demonstrating strong multitasking and prioritization skills combined with computer literacy, preferably with software such as Opera. Communication skills are vital, as the role involves direct interaction with both employees and guests, requiring fluency in English and the ability to type accurately and efficiently. Bilingual proficiency in Spanish is considered an asset. The role offers an hourly rate of $28.07 and the opportunity to be part of a cohesive team committed to delivering extraordinary hospitality experiences with potential for career growth within a globally recognized brand.
Located in the vibrant heart of Silicon Valley, Four Seasons Hotel Silicon Valley epitomizes innovative hospitality amidst a dynamic business and cultural hub. This contemporary property connects guests to the region's technological legacy, sports arenas, music venues, and local artistic adventures. The hotel offers an inventive approach to events, seasonal experiences, lifestyle facilities, and culinary craftsmanship, making it an ultimate urban getaway destination. It prides itself on maintaining the highest standards of luxury and personalized service, embracing a philosophy of welcoming all guests with warmth and respect, ensuring every individual feels recognized and valued.
Currently, Four Seasons Hotel Silicon Valley is seeking a dedicated Housekeeping Coordinator to support and coordinate daily housekeeping operations. This role plays a crucial part in upholding the hotel's esteemed standards by ensuring guest rooms and public spaces meet or exceed expectations for cleanliness and presentation. The Housekeeping Coordinator serves as an essential communication hub within the department, managing guest requests and interdepartmental coordination efficiently via multiple platforms including telephone, messaging applications, and email.
Key responsibilities include prioritizing guest and housekeeping tasks, coordinating activities among room attendants and house attendants, and ensuring the timely update and accuracy of room status through systems such as PMS and HotSOS. The coordinator handles maintenance work orders in conjunction with engineering services, manages guest laundry requests with accurate charge postings, and provides administrative assistance as needed. This position also demands a proactive approach to responding to hotel safety and emergency situations, ensuring the well-being of guests and staff alike.
Ideal candidates will have at least one year of experience in housekeeping or rooms division roles, demonstrating strong multitasking and prioritization skills combined with computer literacy, preferably with software such as Opera. Communication skills are vital, as the role involves direct interaction with both employees and guests, requiring fluency in English and the ability to type accurately and efficiently. Bilingual proficiency in Spanish is considered an asset. The role offers an hourly rate of $28.07 and the opportunity to be part of a cohesive team committed to delivering extraordinary hospitality experiences with potential for career growth within a globally recognized brand.
Job Requirements
- Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred
- Working knowledge of computer systems required
- experience with Opera is preferred
- Strong ability to multitask, prioritize responsibilities, and manage competing demands effectively
- Demonstrated proficiency in typing to produce accurate and timely work, with fluency in spoken and written English required
- Must have current authorization to work in the United States
- Bilingual proficiency in Spanish is preferred
Job Qualifications
- Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred
- Working knowledge of computer systems required
- experience with Opera is preferred
- Strong ability to multitask, prioritize responsibilities, and manage competing demands effectively
- Demonstrated proficiency in typing to produce accurate and timely work, with fluency in spoken and written English required
- Strong communication skills essential due to direct interaction with employees and guests
- Must have current authorization to work in the United States
- Bilingual proficiency in Spanish is preferred
Job Duties
- Coordinate and support daily housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction
- Respond to and manage guest and interdepartmental requests received via telephone, FS Messenger (chat), and Microsoft Teams/Outlook email, using professional etiquette while accurately documenting and assigning tasks for timely completion
- Coordinate and prioritize guest requests and traces based on VIP status and arrival times, while reviewing guest reservations to ensure accurate notes, specials, and traces are properly recorded and maintained
- Oversee the coordination of room attendants and house attendants by prioritizing tasks based on business levels and guest arrival and departure patterns, while coordinating and directing Housekeeping activities through ongoing communication with floor supervisors and other departments to ensure accurate room status and timely service delivery
- Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly
- Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers
- Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion
- Handle guest laundry requests including item counting and charge posting in accordance with procedures
- Assist management with administrative duties as assigned and respond professionally and effectively to all hotel safety and emergency situations in accordance with established procedures
- Assist across Housekeeping operations as assigned and perform additional duties assigned by the Director of Housekeeping or Assistant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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