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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $28.07
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
Complimentary stays
Free Meals
Uniform cleaning
Free parking
Job Description
Four Seasons Hotels and Resorts is a renowned global luxury hospitality company known for delivering exceptional guest experiences through personalized service and exquisite environments. With a commitment to creating impressions that last a lifetime, Four Seasons operates a network of properties across major cities and resort destinations worldwide. The brand emphasizes a world-class employee experience and company culture, driven by a team of dedicated individuals focused on elevating service standards and fostering genuine connections. Four Seasons believes that life is enriched when people truly connect to one another and their surroundings, which is reflected in its approach to guest services... Show More
Job Requirements
- Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred
- Working knowledge of computer systems required
- experience with Opera is preferred
- Strong ability to multitask, prioritize responsibilities, and manage competing demands effectively
- Demonstrated proficiency in typing to produce accurate and timely work, with fluency in spoken and written English required
- Must have current authorization to work in the United States
- Bilingual proficiency in Spanish is preferred
Job Qualifications
- Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred
- Working knowledge of computer systems required
- experience with Opera is preferred
- Strong ability to multitask, prioritize responsibilities, and manage competing demands effectively
- Demonstrated proficiency in typing to produce accurate and timely work, with fluency in spoken and written English required
- Strong communication skills essential due to direct interaction with employees and guests
- Must have current authorization to work in the United States
- Bilingual proficiency in Spanish is preferred
Job Duties
- Coordinate and support daily housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction
- Respond to and manage guest and interdepartmental requests received via telephone, FS Messenger (chat), and Microsoft Teams/Outlook email, using professional etiquette while accurately documenting and assigning tasks for timely completion
- Coordinate and prioritize guest requests and traces based on VIP status and arrival times, while reviewing guest reservations to ensure accurate notes, specials, and traces are properly recorded and maintained
- Oversee the coordination of room attendants and house attendants by prioritizing tasks based on business levels and guest arrival and departure patterns, while coordinating and directing Housekeeping activities through ongoing communication with floor supervisors and other departments to ensure accurate room status and timely service delivery
- Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly
- Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers
- Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion
- Handle guest laundry requests including item counting and charge posting in accordance with procedures
- Assist management with administrative duties as assigned and respond professionally and effectively to all hotel safety and emergency situations in accordance with established procedures
- Assist across Housekeeping operations as assigned and perform additional duties assigned by the Director of Housekeeping or Assistant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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