Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Work environment supportive
Job Description
The Biltmore Hotel, a premier establishment known for its commitment to excellence in hospitality, is seeking a dedicated Housekeeping Coordinator to join their team. As a distinguished hotel that prides itself on maintaining the highest standards for guest services, the Biltmore offers an environment where professionalism, attention to detail, and guest satisfaction are paramount. The hotel serves a diverse clientele, providing luxurious accommodations and impeccable service to ensure an unforgettable stay for every guest. With a reputation built on quality and dedication, the Biltmore Hotel continues to be a leading choice in the hospitality industry.
The Housekeeping Coordinator role is essential in maintaining the smooth operation of the housekeeping department. Reporting directly to the Director of Housekeeping, this position involves managing office tasks related to the department, including handling all communications and coordinating with other departments such as Front Desk and Engineering. The coordinator is responsible for preparing work assignments for housekeeping staff, ensuring that rooms are cleaned and ready for guests, and maintaining accurate logs and records. This position demands strict adherence to the Biltmore’s Standard Operating Procedures (BSOPs) to maintain the highest standards. By playing a pivotal role in the daily operations, the Housekeeping Coordinator helps uphold the cleanliness and readiness of guest rooms, enhancing the overall guest experience.
Key responsibilities include ensuring that vacant and clean rooms are promptly available to the Front Office, assigning daily tasks for supervisors and housekeeping staff based on occupancy, and monitoring the progress of room cleaning and maintenance. The role requires attention to detail when highlighting rooms that need special attention, such as VIP rooms, long stays, or those needing repair. The Housekeeping Coordinator must manage communications efficiently, distributing radios and pagers, and responding swiftly to guest and team inquiries. Proficiency in using hospitality management systems such as HotSOS and Megasys is necessary to log service requests, track progress, and generate reports.
In addition to organizational skills, the role demands strong interpersonal abilities to collaborate effectively with supervisors, management, and other hotel departments. The coordinator must be able to prioritize tasks, work under minimal supervision, and maintain confidentiality regarding guest information. The position involves general office duties such as paperwork processing and equipment inventory, along with maintaining a comprehensive pass-on log to ensure seamless communication across shifts.
This role is suited for individuals with at least one year of experience as a housekeeping coordinator or in a similar position within the hospitality industry. A high school diploma is required, alongside strong communication skills and moderate to advanced computer proficiency. The role also requires physical stamina to manage typical workday activities, including the ability to lift objects up to 20 pounds and remain active during shifts.
Working as the Housekeeping Coordinator at the Biltmore Hotel offers an opportunity to be part of a prestigious hospitality team that values dedication, guest satisfaction, and operational excellence. The position typically involves varying schedules, including the possibility of overtime, weekends, and holidays to meet the dynamic needs of the hotel. Employees are encouraged to actively follow hotel policies, including Equal Opportunities and Health and Safety regulations, to maintain a safe and respectful work environment. This position is an at-will employment opportunity, reflecting the hotel’s commitment to maintaining a flexible and high-performing team environment.
The Housekeeping Coordinator role is essential in maintaining the smooth operation of the housekeeping department. Reporting directly to the Director of Housekeeping, this position involves managing office tasks related to the department, including handling all communications and coordinating with other departments such as Front Desk and Engineering. The coordinator is responsible for preparing work assignments for housekeeping staff, ensuring that rooms are cleaned and ready for guests, and maintaining accurate logs and records. This position demands strict adherence to the Biltmore’s Standard Operating Procedures (BSOPs) to maintain the highest standards. By playing a pivotal role in the daily operations, the Housekeeping Coordinator helps uphold the cleanliness and readiness of guest rooms, enhancing the overall guest experience.
Key responsibilities include ensuring that vacant and clean rooms are promptly available to the Front Office, assigning daily tasks for supervisors and housekeeping staff based on occupancy, and monitoring the progress of room cleaning and maintenance. The role requires attention to detail when highlighting rooms that need special attention, such as VIP rooms, long stays, or those needing repair. The Housekeeping Coordinator must manage communications efficiently, distributing radios and pagers, and responding swiftly to guest and team inquiries. Proficiency in using hospitality management systems such as HotSOS and Megasys is necessary to log service requests, track progress, and generate reports.
In addition to organizational skills, the role demands strong interpersonal abilities to collaborate effectively with supervisors, management, and other hotel departments. The coordinator must be able to prioritize tasks, work under minimal supervision, and maintain confidentiality regarding guest information. The position involves general office duties such as paperwork processing and equipment inventory, along with maintaining a comprehensive pass-on log to ensure seamless communication across shifts.
This role is suited for individuals with at least one year of experience as a housekeeping coordinator or in a similar position within the hospitality industry. A high school diploma is required, alongside strong communication skills and moderate to advanced computer proficiency. The role also requires physical stamina to manage typical workday activities, including the ability to lift objects up to 20 pounds and remain active during shifts.
Working as the Housekeeping Coordinator at the Biltmore Hotel offers an opportunity to be part of a prestigious hospitality team that values dedication, guest satisfaction, and operational excellence. The position typically involves varying schedules, including the possibility of overtime, weekends, and holidays to meet the dynamic needs of the hotel. Employees are encouraged to actively follow hotel policies, including Equal Opportunities and Health and Safety regulations, to maintain a safe and respectful work environment. This position is an at-will employment opportunity, reflecting the hotel’s commitment to maintaining a flexible and high-performing team environment.
Job Requirements
- High school diploma
- Minimum one year experience in housekeeping coordination preferred
- Ability to speak, read, write and understand English
- Ability to compute accurate mathematical calculations
- Ability to provide legible communication and directions
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize tasks
- Ability to think clearly, remain calm and resolve problems using good judgment
- Ability to follow directions thoroughly
- Ability to understand guest service needs
- Ability to work cohesively with co-workers
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and resort data
- Basic typing skills
- Moderate to advanced computer skills
- Ability to adapt to a dynamic and constantly changing environment
- Ability to multitask
- Physical ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds
- Ability to stand, sit, or walk for extended periods
- Ability to reach overhead and below the knees including bending, twisting, pulling, and stooping
- Ability to use and operate office equipment
- Strong verbal communication, hearing, and visual acuity
Job Qualifications
- High school diploma
- Minimum one year experience as a housekeeping coordinator preferred
- Ability to speak, read, write and understand the English language
- Moderate to advanced computer skills
- Ability to provide legible communication and directions
- Attention to detail, speed and accuracy
- Strong prioritization and organizational skills
- Ability to think clearly and resolve problems using good judgment
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and pertinent resort data
- Basic typing skills
Job Duties
- Ensure vacant and clean rooms are available to the Front Office by coordinating with appropriate Housekeeping team members
- Prepare AM and PM assignments for Supervisors, Room Attendants, Turndown Attendants, and Housepersons based on occupancy reports, and assign the boards
- Highlight vacant dirty rooms, long stays, VIPs, rooms with glitches and preferences on the assignment boards
- Follow up with the supervisors on any rooms that are pending and need to be inspected
- Ensure all VIP/special attention guest services have been completed
- Reconcile assignments at end of day to generate reports
- Issue and secure pagers and radios
- Answer all incoming telephone calls, respond to guest and team member inquiries and assign appropriate service in a timely, friendly and efficient manner
- Monitor the HotSOS and Megasys systems, take appropriate actions, and inform the Housekeeping management
- Follow up on emails, taking the necessary actions and informing the Housekeeping management
- Log and record all service requests, assigning the work, closing all requests and generating associated reports
- Recognize and communicate with Director of Housekeeping, Assistant Director of Housekeeping or MOD any unusual situations
- Maintain pass-on log
- Perform additional general office duties including processing paperwork, filling, conducting inventory of radios and pagers
- Carry out other duties as requested by the Assistant Director of Housekeeping or Director of Housekeeping
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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