Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $18.32 - $20.38
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Retirement benefits
earned paid time off
Life insurance
Disability Coverage
Free Meals

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its diverse portfolio of hotel brands that cater to a wide array of travelers around the world. Founded on the principle of delivering exceptional service to guests, Marriott International has crafted a legacy of hospitality that emphasizes quality, comfort, and innovation. Among its distinguished brands is JW Marriott, which is part of Marriott's luxury portfolio. JW Marriott features more than 100 properties in premier gateway cities and exclusive resort locations globally. This brand is committed to providing a luxurious and welcoming environment for both guests and employees, fostering a culture where associates are valued and supported to reach their full potential.

JW Marriott believes that happy associates make for happy guests. This philosophy shapes the company's approach to employee relations, promoting a workplace environment that is confident, innovative, genuine, and intuitive. Associates at JW Marriott enjoy a community-oriented work culture where camaraderie and diversity are celebrated. The brand invests significantly in training, development, and recognition programs to ensure that every team member can pursue their passions and excel in a luxury setting that prioritizes holistic well-being. The company’s comprehensive approach to associate care, known as The JW Treatment™, underscores its commitment to treating employees with the same exceptional care as guests.

The position available is a full-time, non-management Housekeeping role located in Bloomington, Minnesota, at the JW Marriott property. With an hourly pay range of $18.32 to $20.38, this role offers an excellent opportunity for individuals passionate about hospitality and delivering exceptional guest experiences. The role includes the benefit of free meals and a spectrum of other benefits such as health care, retirement plans, life insurance, disability coverage, and earned paid time off.

The Housekeeping team member will play a vital part in maintaining the cleanliness and order of guest rooms and public areas, directly impacting guest satisfaction and hotel reputation. Responsibilities include responding promptly to guest requests, replenishing guest amenities, changing linens, cleaning bathrooms, dusting and polishing furniture, vacuuming carpets, and ensuring all appliances in rooms are functional and in place. Team members must follow strict safety and security policies, report any hazards or maintenance issues, and uphold company standards in uniform appearance and interpersonal communication.

Physical demands of the job include lifting and moving objects up to and beyond 25 pounds with assistance, and tasks requiring bending, twisting, pushing, pulling, and standing for extended periods. This active and physically engaging role requires attentiveness to detail and a genuine commitment to guest service excellence.

JW Marriott values diversity and inclusivity, actively fostering a work environment free from discrimination and centered on equal opportunity for all employees. Those hired will join an international team aligned by a shared dedication to quality and hospitality excellence, offering not just a job but a career pathway within a highly respected luxury hospitality brand. This position is ideal for individuals looking to begin or continue their career in hotel housekeeping within a supportive and dynamic luxury hotel setting.

Job Requirements

  • High school diploma or GED preferred but not required
  • ability to work full time
  • physical ability to lift and move objects weighing up to 25 pounds without assistance and over 25 pounds with assistance
  • capability to push and pull loaded housekeeping carts over uneven surfaces
  • ability to perform repetitive bending, twisting, pulling, stooping, standing, sitting, kneeling, or walking for extended periods
  • strong communication skills
  • commitment to uphold confidentiality and professionalism
  • adherence to safety training and protocols

Job Qualifications

  • No high school diploma or GED equivalent required
  • no related work experience necessary
  • no supervisory experience required
  • ability to communicate clearly and professionally
  • capacity to perform physical tasks related to housekeeping
  • willingness to follow company policies and safety procedures
  • ability to work collaboratively with team members

Job Duties

  • Respond promptly to requests from guests and other departments
  • fill cart with supplies and transport cart to assigned area
  • enter guest rooms following procedures for gaining access and ensuring vacancy
  • replace guest amenities and supplies
  • replace dirty linens and terry with clean items
  • make beds and fold terry
  • clean bathrooms
  • remove trash, dirty linen, and room service items
  • check that all appliances are present and in working order
  • straighten desk items, furniture, and appliances
  • dust, polish, and remove marks from walls and furnishings
  • vacuum carpets and perform floor care duties
  • follow all company and safety policies
  • report maintenance problems, safety hazards, accidents, or injuries
  • complete safety training and certifications
  • properly store flammable materials
  • maintain clean and professional appearance
  • maintain confidentiality
  • welcome and acknowledge guests according to company standards
  • anticipate and address guest needs
  • assist individuals with disabilities
  • speak professionally
  • support team goals
  • ensure adherence to quality standards
  • move and handle objects safely
  • perform other reasonable job duties as requested

Job Criteria

Experience

No experience required


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