Housekeeping Attendant

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Inclusive culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, known for its deep respect for culture, place, and people. This esteemed hospitality group operates luxury hotels and award-winning restaurants, rooted in authentic storytelling, exceptional service, and community pride. Heritage Hotels & Resorts is dedicated to caring for guests, team members, and neighborhoods, fostering a welcoming and meaningful environment. The company emphasizes creating beautiful, welcoming spaces and believes that hospitality can make a significant and positive impact on individuals and communities alike.

The role of Housekeeping Attendant at Heritage Hotels & Resorts is a critical position that directly influences guest satisfaction by upholding the highest standards of cleanliness, comfort, and presentation throughout guest rooms and public areas. As a Housekeeping Attendant, you will be responsible for performing thorough cleaning and sanitizing duties, ensuring every guest experiences a seamless and memorable stay. This role demands high attention to detail, professionalism, and a caring attitude towards guests and colleagues. The position is vital in maintaining the impeccable appearance of the hotel, contributing to the overall guest experience and company reputation. The Housekeeping Attendant will also be expected to interact positively with team members and guests, follow all safety and health regulations, and uphold company policies regarding cleanliness, security, and professionalism.

Heritage Hotels & Resorts values the contributions of its team and offers competitive pay with comprehensive benefits, including a 25% match for 401k, generous employee discounts across hotels, restaurants, spa, and retail, complimentary meals during scheduled shifts, free employee parking, and opportunities for growth and development. The company fosters an inclusive, people-first culture, making it a great place to build a rewarding career in hospitality. This position requires an individual who takes pride in maintaining high cleanliness standards and delivering excellent customer service in a professional and timely manner, ensuring that every guest feels valued and comfortable throughout their stay.

Job Requirements

Strong attention to detail and passion for maintaining high standards of cleanliness
ability to remain calm, courteous and guest-focused at all times
strong time management and organizational skills
ability to work independently and as part of a team
excellent communication and customer service skills
ability to work on feet for eight hours or more and frequently lift, push, pull and carry up to 50 pounds
ability and willingness to work flexible hours including weekends, holidays and late nights

Job Qualifications

Strong attention to detail and passion for maintaining high standards of cleanliness
ability to remain calm, courteous and guest-focused at all times
strong time management and organizational skills
ability to work independently and as part of a team
excellent communication and customer service skills
ability to work on feet for eight hours or more and frequently lift, push, pull and carry up to 50 pounds
ability and willingness to work flexible hours including weekends, holidays and late nights

Job Duties

Maintain a high level of positive and professional interaction with team members and guests
follow all safety and health regulations including personal protective equipment protocols at all times
perform thorough cleaning of guest rooms and bathrooms after checkout including bedrooms, balconies and furnishings from top to bottom
sanitize all high-touch surfaces including light switches, remotes, door handles, thermostats, phones and controls
clean, restock and organize guest rooms according to established standards
replace linens, towels, amenities and supplies in accordance with service guidelines
inspect rooms for maintenance issues and report concerns promptly
respond to guest requests and resolve issues in a professional and timely manner
maintain knowledge of cleaning chemicals and materials and explain their purpose to guests when asked
maintain assigned carts, storage rooms and equipment in a clean and organized manner
follow all company safety and security policies and procedures
maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
protect company assets and maintain confidentiality of proprietary, client and guest information