Housekeeping Aide

The Ritz-Carlton Laguna Niguel is a prestigious luxury hotel located in the scenic coastal city of Dana Point, California. Renowned for its unparalleled commitment to exceptional guest experiences and impeccable service standards, this establishment is a part of Marriott International's revered portfolio of luxury brands. With over 100 award-winning hotels worldwide, The Ritz-Carlton embodies excellence in the hospitality industry by creating memorable and extraordinary moments for every guest. The hotel's dedication to maintaining the highest standards of quality and care has earned it a global reputation as a leader in luxury hospitality.

This full-time evening shift position is for a Housekeeping team member at The Ritz-Carlton Laguna Niguel. The role is a non-management position that plays a critical part in ensuring the comfort and satisfaction of guests by maintaining the cleanliness, orderliness, and maintenance of guest rooms and public areas. The compensation for this role is $28.40 per hour.

The Housekeeping team member is responsible for quickly responding to guest requests and collaborating with other departments to address guest needs and ensure prompt resolutions. This role involves identifying and reporting preventive maintenance issues in guestrooms and public areas, placing caution signs as needed, and contacting other departments directly for urgent repairs. The team member also arranges furniture in guest rooms according to requirements and removes items found in corridors, including waste, room service trays, unread newspapers, soiled linens, and trash near housekeeping carts.

In addition to maintaining cleanliness standards, the role demands proper care and storage of cleaning equipment. The employee must comply with all company safety policies and procedures, report any maintenance issues, safety hazards, accidents, or injuries, and complete required safety training and certifications. A polished professional appearance and adherence to uniform guidelines are mandatory. Confidentiality of company information and safeguarding company assets are critical responsibilities, along with supporting coworkers and fostering a respectful work environment.

Physical demands of this role include the ability to perform a range of motions such as reaching overhead, bending, twisting, and moving within confined spaces or on uneven surfaces. The position requires lifting and transporting objects weighing up to 55 pounds independently and heavier items with assistance. The candidate should be capable of pushing or pulling maintenance carts or related machinery in diverse environments. Standing, sitting, kneeling, or walking for extended periods during shifts is expected.

The Housekeeping role embodies The Ritz-Carlton's "Gold Standards," which serve as guiding principles to ensure superior service delivery. The standards include the employee promise, credo, and service values that emphasize creativity, kindness, and compassion. Joining this team not only provides an opportunity to contribute to world-class service but also to grow professionally within a supportive and empowering culture. Employees are emboldened to take pride in their work and strive to improve daily while becoming part of a global team within Marriott International's extensive hospitality network.

Overall, this position offers the chance to work in a globally recognized luxury brand environment dedicated to excellence, innovation, and guest satisfaction. The Ritz-Carlton Laguna Niguel welcomes motivated hospitality professionals who are committed to upholding the highest service standards and contributing to memorable guest experiences.