Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs

Job Description

Located in Irving, Texas, Westin is a part of the globally renowned Marriott International hospitality group, known for its commitment to providing exceptional guest experiences and fostering an inclusive work environment. The hotel industry, especially within Marriott International, is dedicated to not only maintaining high standards of cleanliness and comfort but also to empowering employees and guests alike. The Westin brand stands out with its focus on wellness, aiming to help guests regain control and enhance their well-being while traveling. This commitment extends to associates as well, encouraging them to embrace their own well-being and be their best selves, both personally and professionally.

The Westin Irving location is currently seeking a full-time Guest Environment Expert to join their housekeeping team. This non-management role is crucial in ensuring that every guest receives a memorable and unique experience through meticulous attention to cleanliness and overall hotel appearance. Unlike traditional housekeeping roles, this position emphasizes a holistic approach where associates are empowered to take initiative and responsibility within their workspaces. Duties will range from cleaning guest rooms and public areas to fulfilling guest requests and stocking carts. The role requires physical stamina, including standing, sitting, walking for extended periods, and the ability to lift and move objects weighing up to 50 pounds unassisted.

The Guest Environment Expert serves as an ambassador of the brand by contributing significantly to creating a safe, welcoming, and professional atmosphere throughout the hotel. Adhering to company policies and procedures, maintaining confidentiality, and upholding quality and safety standards are vital aspects of this role. Personal appearance, effective communication, and teamwork are also emphasized to support a professional work environment. This role is more than just cleaning; it is about enabling a seamless and enriching guest experience that aligns with Westin's wellness-driven brand promise.

Marriott International values diversity and strives to provide equal employment opportunities to all associates. They foster a work culture that embraces unique backgrounds, talents, and experiences, promoting inclusivity and non-discrimination. Joining the Westin team means becoming part of a global network that supports growth, well-being, and purposeful work. The company encourages associates to be passionate, optimistic, active, and adventurous—qualities that enrich the workplace and improve service delivery.

In summary, the Guest Environment Expert role at Westin Irving is more than a housekeeping position; it is an opportunity to contribute to a leading hospitality brand committed to guest satisfaction and employee well-being. This role offers a dynamic work environment where professionalism, wellness, and a dedication to service excellence converge.

Job Requirements

  • High school diploma or equivalent
  • able to stand, sit, or walk for extended periods
  • able to lift, move, push, or pull objects up to 50 pounds
  • willing to follow all company policies
  • available for full-time work
  • non-management position

Job Qualifications

  • High school diploma or equivalent
  • prior housekeeping or cleaning experience preferred
  • ability to work independently
  • good communication skills
  • ability to follow instructions
  • physical stamina
  • attention to detail

Job Duties

  • Delivering guest requests
  • stocking carts
  • cleaning rooms
  • cleaning public spaces
  • maintaining hotel appearance
  • following safety and quality standards
  • adhering to company policies

Job Criteria

Experience

Entry Level (1-2 years)


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