Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling

Job Description

Residence Inn by Marriott, located in the vibrant city of Miami Beach, Florida, operates as a premier extended-stay hotel brand within the globally recognized Marriott International portfolio. Known for its spacious suites equipped with full kitchens, Residence Inn caters to business and leisure travelers seeking comfort and convenience during long stays. The hotel prides itself on delivering a blend of home-like amenities and exceptional service, fostering an environment where guests can thrive and perform at their best. Marriott International is committed to creating a diverse and inclusive workplace, valuing the unique backgrounds and contributions of its associates while adhering to equal opportunity employment standards.

The role of Guest Environment Expert at Residence Inn by Marriott is integral to upholding the brand's commitment to exceptional guest experiences. This full-time, non-management position is based at the 1231 17th St location in Miami Beach and centers around maintaining the cleanliness, orderliness, and overall appearance of the hotel. Guest Environment Experts are entrusted with a broad range of housekeeping responsibilities that extend beyond routine cleaning tasks. Their primary focus is on ensuring that each guest environment feels welcoming, comfortable, and meticulously cared for, contributing directly to the memorable and unique stays that differentiate Residence Inn from other hotels.

As a Guest Environment Expert, employees will engage in various activities such as cleaning guest rooms and public areas, stocking housekeeping carts to ensure all necessary supplies are readily available, and responding promptly to guest requests. The role demands a proactive approach, empowering team members to move freely within their assigned areas and handle tasks that promote a positive guest atmosphere. Success in this position requires adherence to safety protocols, company policies, and quality standards while maintaining professional communication and personal appearance standards.

Physically, the role is demanding; Guest Environment Experts spend extended periods on their feet and frequently engage in manual tasks including moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds without assistance. This hands-on work approach is essential to maintaining the high standard of cleanliness and hospitality Residence Inn guests expect. Furthermore, employees in this role contribute significantly to the overall team dynamic, supporting a culture that values teamwork, attention to detail, and guest satisfaction.

Joining Residence Inn means becoming part of a globally recognized hospitality leader that offers career growth, a supportive community, and a commitment to excellence. The position of Guest Environment Expert provides opportunities to develop valuable skills in hospitality, customer service, and facility maintenance, setting a solid foundation for career advancement within Marriott International or the broader hotel industry. This opportunity is ideal for individuals passionate about creating exceptional guest experiences and who thrive in active, collaborative work environments.

Job Requirements

  • high school diploma or equivalent
  • ability to stand, sit, or walk for extended periods
  • capability to lift, carry, push, pull, and move objects weighing up to 50 pounds without assistance
  • willingness to follow company policies and safety protocols
  • strong work ethic
  • excellent communication skills
  • availability to work full-time

Job Qualifications

  • high school diploma or equivalent
  • prior housekeeping or hospitality experience preferred
  • ability to operate cleaning equipment safely
  • strong communication skills
  • attention to detail
  • ability to work independently and as part of a team
  • physical capability to handle manual labor

Job Duties

  • clean guest rooms and public spaces
  • stock housekeeping carts with necessary supplies
  • respond promptly to guest requests
  • maintain cleanliness and appearance of hotel areas
  • adhere to safety protocols and company policies
  • ensure professional communication and appearance
  • perform manual tasks including lifting and moving objects up to 50 pounds

Job Criteria

Experience

Entry Level (1-2 years)


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