Housekeeping

Queen Creek, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $13.50 - $16.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company known for its expansive portfolio and innovative approach to the hotel industry. Managing assets worth over $15 billion, Highgate oversees more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over three decades of experience, the company has earned a reputation as a forward-thinking leader in hospitality, offering expert guidance at every stage of the property lifecycle including planning, development, recapitalization, and disposition. Highgate's portfolio boasts a variety of hotel brands, ranging from bespoke lifestyle hotels to legacy brands and independent resorts, each featuring contemporary programming and advanced digital strategies. By employing industry-leading revenue management tools, Highgate effectively analyzes and anticipates market trends to maximize asset performance and value. Supported by a seasoned executive team and multiple corporate offices worldwide, Highgate remains a trusted partner for top-tier ownership groups and leading hotel brands. More information about the company can be found at www.highgate.com.

The Room Attendant role at Highgate's Courtyard Phoenix Mesa Gateway Airport location in Mesa, AZ, is a full-time position focused on maintaining the cleanliness and appeal of guestrooms while delivering attentive, courteous, and efficient guest service. The role demands meticulous attention to detail, ensuring all guestrooms meet or exceed Highgate's stringent cleanliness standards. Responsibilities include thorough cleaning of guestrooms, proper preparation of housekeeping carts with necessary supplies, removal of trash and soiled linens, upkeep of hallways and public areas, restocking of cleaning chemicals, and reporting maintenance or missing item issues promptly to supervisors. Additionally, the Room Attendant plays an important role in handling lost and found items according to company protocols and ensuring overall guest satisfaction. This position requires physical stamina, the ability to communicate effectively with guests and colleagues, and a commitment to maintaining high standards of hospitality.

Job Requirements

High school diploma or equivalent
relevant experience in hospitality or cleaning preferred
ability to lift and move up to 50 pounds
ability to stand for long periods
strong communication skills
ability to work full-time
attention to detail
reliability

Job Qualifications

High school diploma or equivalent and/or experience in a hotel or related field preferred
ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects
ability to stand during entire shift
effective verbal and written communication skills
friendly, courteous and service-oriented manner

Job Duties

Thoroughly clean guestrooms according to standards
complete all pre-cleaning duties including guest and cleaning supplies and linen for housekeeping cart set-up
remove all trash and dirty linen from guestrooms and hallways
keep all hallways, public areas and closets clean, neat and vacuumed
restock housekeeping cleaning cart for next day's use
replenish chemical bottles
report all missing items from room to Housekeeping Supervisor/Manager
report any maintenance repairs immediately to Housekeeping Supervisor/Manager
handle items for "Lost and Found" according to standards
ensure overall guest satisfaction