Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.75 - $16.50
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
flexible schedules
Sundays Off
No late shifts

Job Description

InTown Suites is a prominent hospitality company specializing in extended stay accommodations that offer comfort, convenience, and affordable value to guests. With a strong emphasis on creating memorable guest experiences, InTown Suites prides itself on delivering unmatched value through attentive service, clean and welcoming environments, and a diverse, inclusive work culture. As part of a growing chain of hotels, InTown Suites is dedicated to maintaining high standards across all properties to ensure guest satisfaction and loyalty. The company's mission centers around small gestures that make a big difference, fostering a positive atmosphere not only for guests but also for team members who contribute to the brand's success. This reflects in their team-oriented approach and commitment to professional growth and employee well-being.

The role of Housekeeper at InTown Suites is fundamental to maintaining the high standards of cleanliness and guest satisfaction that define the company. Housekeepers play a crucial role in ensuring that every guest room and public area is spotless, orderly, and inviting. This position entails general housekeeping duties such as cleaning bath and kitchen areas, vacuuming and washing floors, dusting and polishing furnishings, and ensuring that trash is removed promptly. Additionally, housekeepers maintain the exterior appearance of rooms and surrounding outdoor areas to provide a neat and welcoming environment.

Housekeepers at InTown Suites are expected to uphold company standards across all hotel areas, including those not specifically assigned to them, demonstrating flexibility and dedication. The role also requires regular inspection of guest rooms and public spaces to verify cleanliness and presentation quality. Communication is key, as housekeepers must promptly notify supervisors of any safety or security concerns and guest issues, ensuring a safe and enjoyable stay for all visitors.

This position offers a supportive, friendly workplace environment and flexible scheduling options that accommodate various lifestyles. Full-time employees receive competitive health benefits such as medical, dental, vision, life, and disability insurance, alongside 401k retirement plans with company matches and paid time off. Employees benefit from easy-to-follow training programs, ongoing support throughout onboarding, and opportunities for career progression. Emphasizing a work-life balance, employees enjoy Sundays off and no late-night shifts, making the Housekeeper role at InTown Suites both fulfilling and manageable.

Overall, this position not only requires physical stamina and attention to detail but also superior customer service skills to interact positively with guests. The company values teamwork, diligence, and a proactive approach to maintaining standards and resolving issues, ensuring every guest experience at InTown Suites is exemplary. This role is ideal for individuals who enjoy working in a dynamic, inclusive environment and take pride in contributing to a clean, comfortable, and safe setting for travelers. It is a role that offers both personal satisfaction and professional opportunities within the hospitality industry.

Job Requirements

  • Minimum one year housekeeping experience
  • Good knowledge of housekeeping and laundry procedures
  • High school diploma or equivalent
  • Ability to operate housekeeping equipment
  • Ability to lift and move up to 25 pounds regularly and up to 50 pounds occasionally
  • Ability to stand for eight hour shifts
  • Flexibility to perform physical activities such as sitting, climbing, balancing, stooping, kneeling, crouching, or crawling
  • Capability to work indoors with hard and carpeted surfaces
  • Willingness to work flexible schedules
  • Excellent customer service skills

Job Qualifications

  • Minimum one year housekeeping experience with good knowledge of housekeeping and laundry standard operating procedures and techniques
  • High school diploma or equivalent combination of education and experience
  • Any combination of education, training, or experience providing required knowledge, skills, and abilities

Job Duties

  • Maintain guest room cleanliness including bath and kitchen areas
  • Clean all floors by vacuuming or washing
  • Remove all trash from guest rooms
  • Dust and polish all guest room furnishings
  • Maintain outside room appearance including cleaning sliding doors, A/C grills, windows, and removing trash from surrounding outside areas
  • Ensure all hotel areas meet company standards even if not assigned
  • Visually inspect guest rooms, public areas, and service areas for quality in cleanliness and presentation
  • Notify supervisor immediately of any safety or security violations and guest concerns
  • Operate housekeeping equipment and restock housekeeping cart supplies
  • Notify head housekeeper or supervisor of room readiness
  • Maintain superior customer service when interacting with guests

Job Criteria

Experience

Mid Level (3-7 years)


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