Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Compensation

Hourly
Range $12.50 - $15.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
flexible scheduling
Employee assistance program

Job Description

Converge Hospitality is a dynamic hospitality management company known for its commitment to delivering exceptional guest experiences through efficient and professional service. Specializing in hotel management, Converge Hospitality manages a diverse portfolio of properties that focus on comfort, cleanliness, and guest satisfaction. The company emphasizes operational excellence, employee development, and creating a welcoming environment for both guests and staff, making it a respected name in the hospitality industry. Employees at Converge Hospitality benefit from a supportive work culture that values teamwork, safety, and ongoing training to maintain high standards across all properties.

As a Room Attendant at Converge Hospitality, you will play a critical role in ensuring that guests have an exceptional stay by maintaining clean, well-stocked, and orderly rooms. This position is essential to the success of the hotel’s day-to-day operations, involving cleaning guest rooms, replenishing linens and supplies, and attending to various housekeeping tasks. Your efforts will contribute not only to guests' comfort but also to the hotel's overall reputation for quality and excellence.

The Room Attendant position requires meticulous attention to detail, a proactive attitude, and the ability to work efficiently in a fast-paced environment. Beyond cleaning duties, you will be responsible for reporting maintenance issues, responding to guest requests in a courteous manner, and assisting with emergency situations to ensure safety standards are met. The role also involves adhering strictly to company policies and operational procedures to support both the guest experience and the internal workings of the hotel.

This position may require working varying schedules, including nights, weekends, and holidays, reflecting the hospitality industry's needs. Your ability to maintain consistent attendance and to participate in all scheduled trainings and meetings is vital for both your personal success in the role and the hotel's operational effectiveness. Being a team player, demonstrating genuine care for guests and colleagues, and maintaining a positive work ethic will be key to thriving in this role.

Working as a Room Attendant with Converge Hospitality offers an opportunity to be part of a professional team dedicated to providing an outstanding guest environment. Your responsibilities will encompass preparing rooms to meet high standards, handling guest property courteously, and performing deep cleaning tasks periodically to maintain the property's aesthetic and functional excellence. The position demands not only practical housekeeping skills but also communication skills, basic English comprehension, and the ability to prioritize tasks effectively. Overall, this role provides meaningful work that directly impacts guest satisfaction and helps uphold the hotel’s esteemed reputation.

Job Requirements

  • High school diploma or equivalent
  • Previous housekeeping experience preferred
  • Ability to perform physical tasks including bending, lifting, and standing for extended periods
  • Basic proficiency in English
  • Ability to follow safety standards and company policies
  • Flexibility to work varying shifts including nights, weekends, and holidays
  • Consistent attendance and punctuality

Job Qualifications

  • Knowledge of housekeeping and laundry operations and procedures
  • Knowledge of proper use and storage of cleaning chemicals
  • General knowledge of equipment such as vacuums, commercial washers and dryers
  • Able to understand and speak some of the English language
  • Able to prioritize work assignments
  • Demonstrate genuine care for customers and employees
  • Able to work in fast paced environment

Job Duties

  • Stock housekeeping cart with cleaning supplies, fresh linens and guest supplies
  • Clean guest rooms as assigned, including making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash
  • Change and replenish bed linens, towels and other guest amenities as needed
  • Clean other designated areas when assigned, including restrooms, public areas, offices, and meeting rooms
  • Ensure all hotel property is in working order
  • report missing articles, damage, or mechanical problems to management or supervisor as necessary
  • Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction
  • Turn in and log all guest property left in room or other public space
  • Attend pre-shift meetings to learn assignments and the day’s tasks
  • Perform deep cleaning tasks, as needed (for example flip mattresses, move furniture)
  • Perform guest turn down service, as needed
  • Ensure all rooms/assigned tasks are completed with the allotted MPR
  • Follow company policies and procedures
  • Other duties as assigned by supervisor or management

Job Criteria

Experience

No experience required


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