Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off

Job Description

Highgate Hotels is a prominent leader in real estate investment and hospitality management, managing assets valued over 15 billion dollars. The company boasts a diverse and global portfolio exceeding 400 hotels located across North America, Europe, the Caribbean, and Latin America. With a history spanning 30 years as an industry innovator, Highgate is recognized for expert guidance throughout all phases of property lifecycle - from initial planning and development to recapitalization and disposition. The company manages a portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, each known for contemporary programming and a strong emphasis on digital technology and revenue management. As a preferred partner to major ownership groups and recognized hotel brands, Highgate's seasoned executive team operates from corporate offices worldwide, leveraging industry-leading tools to identify and respond proactively to market trends, ensuring asset value maximization and operational outperformance. Visit www.highgate.com for more information.

The Residence Inn Livonia, part of the Highgate portfolio, is seeking to hire a House Attendant. This hourly position starts at $15.00 per hour and is based at 17250 Fox Dr, Livonia, MI 48152. The House Attendant plays a vital role in maintaining the cleanliness and proper upkeep of hotel public and guest areas. Responsibilities include buffing marble floors and shampooing carpets and furniture to meet hotel standards, handling luggage assistance requests courteously, managing lost and found items in accordance with policies, cleaning guestrooms as needed, and ensuring all hotel equipment is adequately maintained and stored. Additionally, the role requires knowledge of emergency procedures and readiness to assist in such situations. This position demands physical capability to lift, carry, push, or pull objects up to certain weights and the ability to stand for the duration of the shift. Effective communication skills with guests and employees alike are essential to maintain the high standards of guest satisfaction for which Highgate Hotels are renowned. Special projects may also be assigned by the Housekeeping Manager, offering opportunities to contribute to overall operational excellence within the hotel environment. This role is ideal for individuals interested in hospitality, emphasizing hands-on maintenance and guest service at a well-established hotel company.

Job Requirements

  • High school diploma or equivalent
  • experience in a hotel or related field preferred
  • ability to exert physical force as required for duties
  • ability to stand for entire shift
  • strong communication skills

Job Qualifications

  • High school diploma or equivalent and/or experience in a hotel or a related field preferred
  • must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
  • ability to stand during entire shift
  • must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Job Duties

  • Buff marble floors daily according to hotel standards
  • shampoo carpets in the public areas according to hotel standards
  • shampoo furniture as needed
  • handle all requests for luggage assistance in a friendly, efficient and courteous manner
  • handle items for lost and found according to hotel standards
  • clean guestrooms as needed
  • have knowledge of and assist in all emergency procedures
  • maintain hotel equipment in proper working order
  • maintain storage of hotel equipment in proper area
  • complete special projects as assigned by the Housekeeping Manager
  • ensure overall guest satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


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