Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $24.26 - $28.55
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Work Schedule

Flexible
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Benefits

Medical insurance
Retirement benefits
Paid Time Off
Life insurance
Disability Coverage
wellness programs

Job Description

Gaylord Hotels, a prestigious member of Marriott International, stands as a premier hospitality establishment known for its expansive resort-style accommodations and exceptional guest experiences. Situated at 201 Waterfront St, National Harbor, Maryland, Gaylord Hotels specializes in providing a luxurious and comfortable environment across its diverse portfolio of properties. With its commitment to excellence, innovation, and heartfelt service, Gaylord Hotels is recognized for creating memorable moments for both leisure and business travelers. As a leader within the hospitality sector, Gaylord Hotels offers an inclusive work culture that values diversity and encourages employees to grow professionally and personally within a dynamic global network.

The Housekeeper position at Gaylord Hotels is a full-time, non-management role within the Housekeeping - Rooms department. Reporting to the Assistant Executive Housekeeper, this role plays a crucial part in maintaining the cleanliness and overall guest satisfaction. The Housekeeper is responsible for performing detailed cleaning tasks in guest rooms following preset standards and procedures. This includes making beds, replenishing linens and supplies, cleaning bathrooms, vacuuming, and ensuring all areas meet the high standards expected by Gaylord Hotels and Marriott International. The position offers competitive pay starting at $21.41 per hour, with increases to $24.26 per hour after six months and $28.55 per hour after one year.

The role demands a strong attention to detail, physical stamina, and a commitment to safety and cleanliness, which are fundamental to preserving the outstanding reputation of Gaylord Hotels. The Housekeeper also interacts with guests and staff, requiring good communication skills and a helpful attitude. Working conditions include varying schedules involving evenings, holidays, and potential overtime to meet business needs. The job requires physical activities such as lifting, walking long distances, kneeling, and standing for extended periods. It sometimes involves exposure to wet or humid conditions, chemicals, fumes, and other hazards typical in housekeeping environments.

Gaylord Hotels provides a structured and supportive work environment where associates, known as STARs, are driven by creativity, dedication, and a customer-centric mindset. The company promotes equal opportunity employment and embraces diversity, ensuring an accessible workplace for all. Employees benefit from comprehensive offerings including medical and retirement benefits, paid time off including sick leave, life insurance, disability coverage, and wellness programs. Joining Gaylord Hotels means becoming part of a globally recognized brand within Marriott International, where there are ample opportunities for career advancement and personal development. This position offers more than just a job; it offers a chance to be part of a team that upholds the highest standards of hospitality while supporting you to be your best self.

Job Requirements

  • Ability to speak and hear
  • Close and distance vision
  • Continual use of manual dexterity and gross motor skills
  • Frequent use of bi-manual dexterity and fine motor skills
  • Identify and distinguish colors
  • Stand for long periods of time
  • Walk extended distances
  • Lift and carry 6-25 lbs
  • Lift and carry 26-50 lbs
  • Lift and carry over 50 lbs
  • Reach hands and arms in any direction
  • Kneel and/or stoop repeatedly
  • Adapt to varying work schedule including evenings, holidays, and overtime
  • Comfortable working in wet or humid conditions
  • Exposure to fumes, airborne particles, toxic or caustic chemicals
  • Near risk of electrical shock
  • Able to work in environment with loud noises

Job Qualifications

  • High school diploma or equivalent preferred
  • No initial experience required
  • Knowledge of cleaning equipment, methods, and chemicals preferred
  • Good communication skills for interaction with guests and staff
  • Ability to follow established procedures and safety standards

Job Duties

  • Clean assigned guest rooms according to preset standards and procedures
  • Make beds and replenish linens
  • Clean bathrooms and vacuum floors
  • Empty wastebaskets and transport trash to disposal areas
  • Replenish guest room supplies such as drinking glasses and bathroom items
  • Input accurate room status into the phone system
  • Enter, respond to and close maintenance work orders
  • Keep cart, linen room, and equipment neat and orderly
  • Turn in articles found in vacated rooms per lost and found procedures
  • Report maintenance problems immediately
  • Follow chemical and key control procedures
  • Perform other duties as assigned

Job Criteria

Experience

No experience required


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