Marriott International, Inc logo

Housekeeper Room Attendant

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs

Job Description

The Ritz-Carlton New Orleans, located at 921 Canal St, New Orleans, Louisiana, is a prestigious luxury hotel renowned for providing an exceptional guest experience. As part of Marriott International, a leading global hospitality company with over 100 award-winning hotels worldwide, The Ritz-Carlton is dedicated to delivering unmatched standards of service and comfort to its guests. Marriott International fosters a diverse and inclusive work environment, ensuring equal employment opportunities and valuing the unique backgrounds, talents, and experiences of all its associates. The Ritz-Carlton brand is synonymous with luxury, elegance, and impeccable customer service, making it one of the most respected names in the hotel industry.

Joining The Ritz-Carlton New Orleans means becoming part of a team celebrated for creating memorable experiences that guests cherish long after their stay. The hotel emphasizes the "Gold Standards," foundational principles that guide daily operations to ensure excellence in service. These standards include the employee promise, credo, and service values that every team member upholds.

The role at The Ritz-Carlton New Orleans is an essential non-management position within the Housekeeping and Laundry department, working full time to maintain the highest levels of cleanliness and presentation throughout the hotel. The position focuses on more than just cleaning rooms and making beds—it centers on crafting a unique and memorable guest experience by ensuring that every space within the hotel is pristine, welcoming, and comfortable. The Guest Environment Experts are empowered and highly skilled employees responsible for maintaining the hotel's appearance and hygiene. Their duties range from fulfilling guest requests, restocking cleaning carts, cleaning guest rooms and public areas, to performing other assigned responsibilities.

This role requires individuals who are energetic and agile, capable of standing, sitting, and walking for extended periods, handling various physical tasks such as moving, lifting, carrying, pushing, and placing items weighing less than 50 pounds without assistance. Attention to detail and adherence to company guidelines and procedures, including maintaining confidentiality and professional personal appearance, are crucial to performing effectively in this role.

In addition to physical tasks, Guest Environment Experts must consistently deliver work that meets or exceeds quality standards to ensure guest satisfaction and the smooth operation of the hotel. This team plays a vital role in supporting the overall guest experience by keeping the hotel's environment clean and attractive, which helps uphold The Ritz-Carlton's reputation as a global leader in luxury hospitality.

Working at The Ritz-Carlton New Orleans offers an opportunity to be part of a prestigious brand, grow professionally, and experience a supportive work culture that values creativity, kindness, and compassion. Employees are encouraged to take pride in their work and collaborate with their team to create unforgettable moments for each guest. The position also offers the chance to develop skills in luxury service and housekeeping standards that are recognized worldwide.

By joining The Ritz-Carlton and Marriott International, associates become part of a vast network of hospitality professionals who strive to deliver the highest level of service in the industry. The company promises an empowering environment where employees can be their best selves and fulfill their purpose through their work. This role at The Ritz-Carlton New Orleans is ideal for individuals who are committed to excellence, enjoy working in a dynamic environment, and want to be part of a renowned luxury brand that values diversity, inclusion, and employee development.

Job Requirements

  • high school diploma or equivalent
  • ability to perform physical tasks including lifting objects up to 50 pounds
  • willing to work full time
  • ability to follow company policies and procedures
  • reliable and punctual
  • ability to communicate in English
  • commitment to maintaining cleanliness and high-quality standards

Job Qualifications

  • high school diploma or equivalent
  • prior experience in housekeeping or a related field preferred
  • strong attention to detail
  • excellent interpersonal and communication skills
  • ability to work effectively in a team
  • ability to stand, sit, and walk for extended periods
  • physical capability to handle lifting and moving tasks

Job Duties

  • clean guest rooms and public areas to the highest standards
  • restock and prepare cleaning carts with necessary supplies
  • respond promptly to guest requests and needs
  • maintain cleanliness and appearance of all hotel areas
  • follow established safety guidelines and company procedures
  • handle physical tasks such as lifting, carrying, pushing, and placing objects weighing less than 50 pounds
  • uphold professional appearance and communication at all times

Job Criteria

Experience

Entry Level (1-2 years)


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